Description of problem:
Package installs applications to /var/www
This violates the "Web Applications" rules as documented in:
Version-Release number of selected component (if applicable):
OTRS is odd in that much of its files are actually .pm files which are to be
edited and altered. Where should I put them? I've always been under the
impression that items that go in /usr/share/ are to remain static, and many of
these files are sort of a mix between content and config.
(In reply to comment #1)
> OTRS is odd in that much of its files are actually .pm files which are to be
> edited and altered. Where should I put them?
Depends on what they are used to.
Are they dynamically/automatically created ("persistent storage")?
Are they caches (can be deleted at any time and will be automatically re-created)
=> /var/lib/<somewhere> or /var/cache/<somewhere>
Are they config-files (supposed to be manually customized)?
Are they static perl-modules (sub-modules of the "application")?
=> /usr/share/<somewhere> or /usr/lib/<somewhere> or even
[All with <somewhere> = <package>]
> I've always been under the
> impression that items that go in /usr/share/ are to remain static, and many of
> these files are sort of a mix between content and config.
<sigh/> I am not sufficiently familiar with otrs to provide you with concrete
advice in this particular case. Only so far I had (and am having) similar issues
with rt3 and ended up with a fairly complex mixture of all of what I said above
(cf. the rt3 package for details).
Based on the date this bug was created, it appears to have been reported
against rawhide during the development of a Fedora release that is no
longer maintained. In order to refocus our efforts as a project we are
flagging all of the open bugs for releases which are no longer
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Thanks for your help, and we apologize again that we haven't handled
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The process we're following is outlined here:
We will be following the process here:
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This bug has been in NEEDINFO for more than 30 days since feedback was
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The process we're following is outlined here:
Changing version to '9' as part of upcoming Fedora 9 GA.
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I'm assigning this to romal, he's the current owner.
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