Bug 33477 - unable to access web support
Summary: unable to access web support
Alias: None
Product: Red Hat Satellite 5
Classification: Red Hat
Component: Registration
Version: unspecified
Hardware: i386
OS: Linux
Target Milestone: ---
Assignee: Adrian Likins
QA Contact: Jay Turner
Depends On:
TreeView+ depends on / blocked
Reported: 2001-03-27 20:33 UTC by Erica Burton
Modified: 2015-01-07 23:44 UTC (History)
1 user (show)

Clone Of:
Last Closed: 2001-08-10 20:57:38 UTC

Attachments (Terms of Use)

Description Erica Burton 2001-03-27 20:33:40 UTC
This user is unable to access web support.  Web support didn't fill in the
product ID, so he cannot submit a ticket.

                  User ID      are@xnet.com
                  Password     m1n1m@c
                  First name   James
                  Last name    Stadelmann
                  e-mail       ARE@xnet.com
Supportable ID 619f18fdf9b45514
   Product Name Red Hat Linux 7
   Product Code RH21000

Comment 1 Martin C. Messer 2001-04-04 21:24:30 UTC
Customer had no SERVICE (R) site in web_user_site_info, but did have a MARKET
(M) address created the day of registration (13-MAR-01). I created a new SERVICE
site, and created prop records for the new site and the customer's registration.
Everything should propagate in the next 30 minutes.

I have a feeling this maybe an RHN registration bug, or something new going on
with the older redhat.com registration process. Will file a bug with RHN to find

Comment 2 Cristian Gafton 2001-08-10 20:57:33 UTC
Assigned to the owner of component

Comment 3 Jay Turner 2002-05-15 18:22:29 UTC
The service site record would come from the product registration process, which
is no longer supported in the rhn_register client, so closing this out.

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