Red Hat Bugzilla – Bug 33477
unable to access web support
Last modified: 2015-01-07 18:44:43 EST
This user is unable to access web support. Web support didn't fill in the
product ID, so he cannot submit a ticket.
User ID firstname.lastname@example.org
First name James
Last name Stadelmann
Supportable ID 619f18fdf9b45514
Product Name Red Hat Linux 7
Product Code RH21000
Customer had no SERVICE (R) site in web_user_site_info, but did have a MARKET
(M) address created the day of registration (13-MAR-01). I created a new SERVICE
site, and created prop records for the new site and the customer's registration.
Everything should propagate in the next 30 minutes.
I have a feeling this maybe an RHN registration bug, or something new going on
with the older redhat.com registration process. Will file a bug with RHN to find
Assigned to the owner of component
The service site record would come from the product registration process, which
is no longer supported in the rhn_register client, so closing this out.