Red Hat Bugzilla – Bug 340181
bug mail not reaching internal mailing list
Last modified: 2013-06-23 22:49:40 EDT
Description of problem:
Bug mail to email@example.com is not being delivered.
Version-Release number of selected component (if applicable):
production bugzilla (not a beta)
Always, I guess.
Steps to Reproduce:
1. Perform any action that generates an email notification to
list subscribers get no mail
list subscribers get mail
Seems as though the list itself is functioning correctly, FWIW.
Please send an email to firstname.lastname@example.org asking to verify that
email@example.com is not being blocked for external mail delivery.
Bugzilla is at a colo and is considered an external site and the mail server
blocks outside mail to users internally by default. Also make sure the
list has firstname.lastname@example.org as subscribed so that once mail is allowed
in it can post to the list.
The list is not blocked according to helpdesk. They have passed it on to
"Systems" to take a look at.
I should have also mentioned that this began Wednesday morning sometime. It
worked fine until then.
Ah, our bad. When you said Wednesday it made me remember a change we pushed to
production around that time. We added a fix to the mail code that will block
email being sent to accounts that are marked as disabled. I checked the settings
for the anaconda list and it was in fact set to disabled. This was originally
because we didnt want people to actually log in with it, just use it for bug
assignments. But with the new fix on Wed, it also stops emails. So I have set
the account to enabled and now email should be sent again.
Sorry for the trouble.