Red Hat Bugzilla – Bug 370791
sysreport and sos installation conflict when updating a system
Last modified: 2007-11-30 17:07:49 EST
Description of problem:
error when applying updates
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1.click the update packages icon (top right)
2.click view updates
3.select the 81 updates available
4.click apply updates and continue when asked to add dependencies
resolving dependencies for updates
updating software (in progress)
suddenly... window that says Error updating software.
Then I click details and it shows the information below.
[('file /usr/sbin/sysreport conflicts between attempted installs of
sysreport-1.4.3-13.el5 and sos-1.7-9.1.el5', (6, '/usr/sbin/sysreport', 0L)),
('file /usr/share/sysreport/functions conflicts between attempted installs of
sysreport-1.4.3-13.el5 and sos-1.7-9.1.el5', (6,
Starting from RHEL5.1, sos has obsoleted sysreport which means that the
sysreport package should be automatically removed and replaced by sos. Please
see the following KBase article:
This shouldn't require any user intervention. What versions of sysreport and sos
do you currently have installed ? You can find out by running "rpm -q sos
Removing sysreport manually (rpm -e sysreport) should work-around the dependency
package sysreport is not installed
but, if there is not sysreport... how can still be conflict?
I just tried updating a RHEL5.0 to RHEL5.1 using pup and everything went
smoothly. Looks like you now have the latest version of "sos" installed. Not
sure what caused the conflicts you saw earlier, is the problem still showing now ?
If yes, please attach a sosreport and any the error messages from pup/yum.
Looks like a bug about pup updating the packages that are obsoleted (BZ#384381).
Re-assigning to component owner.
*** This bug has been marked as a duplicate of 384381 ***