Red Hat Bugzilla – Bug 38389
Edit Personal Info changes Corporate AC to Personal AC
Last modified: 2009-03-24 14:06:36 EDT
A corporate account was set up on the web store to place an order for Red Hat network. The customer was imported into Oracle Receivables as a corporate customer (customer name = Company, user = contact). After the order was placed, the personal information was edited (the email address was changed) and the customer data in Oracle Receivables was changed to a personal web account with customer name = contact name.
I think that the problem stems from the 'rhn_register' program. When initially starting 'rhn_register', a customer is able to enter company info and such. If an account already exists in Oracle as a 'web-user-business' type, this causes problems. For example. Oracle Customer 312721. I originally set this customer up over the web site as a new corporate account. 'Rio Brazos Education Cooperative' with the Contact 'BC Anness.' Everything imported into Oracle fine. Now, a few days later I looked at the customer's record and saw that the customer had been changed to 'BC Anness' and type 'web_user_personal' Interestingly, in the flex-field on the Customer Record Form in Oracle where company name is placed was found 'Rio Brasos Education CO-OP'. This company name is quite different than the one I had entered and had to come from somewhere. Since all the forms available on the web site do not allow company names to be entered once the customer is created, I figured the company name was entered through 'rhn_register'. 'rhn_register' then updates the customer record in Oracle with the new information. Since 'rhn_register' considers all records to be of type personal, the record is thusly changed in Oracle. Perhaps something needs to be changed. Thanks. -Jeff
Pushing this over to the rhn_register component to make sure that it ends up on the issues list.
Assigned to the owner of component
Just as an additional note: we need to move away from creating accounts from rhn_register except for accounts that we know to be personal. Corporate accounts should not be created through rhn_register. Messaging in the creation flow should indicate that for Business accounts, the account should be created at https://rhn.redhat.com.
7 months old.... any resolution?