A corporate account was set up on the web store to place an order for Red
Hat network. The customer was imported into Oracle Receivables as a
corporate customer (customer name = Company, user = contact). After the
order was placed, the personal information was edited (the email address
was changed) and the customer data in Oracle Receivables was changed to a
personal web account with customer name = contact name.
I think that the problem stems from the 'rhn_register' program.
When initially starting 'rhn_register', a customer is able to enter company
info and such. If an account already exists in Oracle as a 'web-user-business'
type, this causes problems.
Oracle Customer 312721. I originally set this customer up over the web site as
a new corporate account. 'Rio Brazos Education Cooperative' with the Contact
'BC Anness.' Everything imported into Oracle fine.
Now, a few days later I looked at the customer's record and saw that the
customer had been changed to 'BC Anness' and type 'web_user_personal'
Interestingly, in the flex-field on the Customer Record Form in Oracle where
company name is placed was found 'Rio Brasos Education CO-OP'. This company
name is quite different than the one I had entered and had to come from
somewhere. Since all the forms available on the web site do not allow company
names to be entered once the customer is created, I figured the company name was
entered through 'rhn_register'.
'rhn_register' then updates the customer record in Oracle with the new
information. Since 'rhn_register' considers all records to be of type personal,
the record is thusly changed in Oracle.
Perhaps something needs to be changed.
Pushing this over to the rhn_register component to make sure that it ends up on
the issues list.
Assigned to the owner of component
Just as an additional note: we need to move away from creating accounts from
rhn_register except for accounts that we know to be personal.
Corporate accounts should not be created through rhn_register. Messaging in the
creation flow should indicate that for Business accounts, the account should be
created at https://rhn.redhat.com.
7 months old.... any resolution?