I've seen a possible flaw in our logic of determining entitlements for customer. I noticed that any users added to an account after the migration are not picking up the entitlements. For example d.parniere -> has the legacy entitlements next.user created 4/2/08 -> does not have the legacy entitlements So, the frustration is that we've associated legacy entitlements to a specific user, and the expectation is that the other users on the account would see those that are enterprise entitlements. Is this the way it was designed, or are we supposed to be picking up the legacy entitlements for all users in an org? ---- Frank Here's a reproducer in QA, both with passwords Red Hat. Both are in the same org: d.parniere testseconduser I'm not sure if we've introduced a bug, but there's a chance this has been around since the migration and would explain several entitlement issues... I'd appreciate you're assessment. This is big.