Bug 451134 - If Initial Response Time does not run on a case, Sub response time will never set
If Initial Response Time does not run on a case, Sub response time will never...
Product: JBoss Customer Support Portal
Classification: Retired
Component: Gatekeeper (Show other bugs)
All All
medium Severity low
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Assigned To: JBoss CSP Bug Watch List
Completed Sprint #5
Depends On:
Blocks: 451141
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Reported: 2008-06-12 18:46 EDT by Mike Amburn
Modified: 2008-08-20 12:20 EDT (History)
1 user (show)

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Doc Type: Bug Fix
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Last Closed: 2008-08-20 12:20:36 EDT
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Description Mike Amburn 2008-06-12 18:46:13 EDT
If Initial Response time never runs on a case, then Subsequent Response time
rule will never set the case expiration date as it is expecting that field to be
populated by the Initial Response Time Rule. Remove this expectation.
Comment 1 Nathan Lugert 2008-06-16 07:27:04 EDT
To Test:

1. Create a case in the CSP

2. Immediately add a public comment as a technician and set case status to
Waiting on Customer. (This needs to be done right after creating the case and
before GK runs and sets the Initial Response Time)

3. Verify Gatekeeper runs after above comment and Time to Service Breach is set

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