Note: This bug is displayed in read-only format because the product is no longer active in Red Hat Bugzilla.

Bug 451137

Summary:	Received update notification after creating new case
Product:	[Retired] JBoss Customer Support Portal	Reporter:	Mike Amburn <mamburn>
Component:	Notifications	Assignee:	JBoss CSP Bug Watch List <csp-bugs-watch>
Status:	CLOSED CURRENTRELEASE	QA Contact:
Severity:	low	Docs Contact:
Priority:	medium
Version:	1.3.9	CC:	fmerenda
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	All
Whiteboard:	Completed Sprint #5
Fixed In Version:		Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2008-08-20 16:21:36 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	451141

Description Mike Amburn 2008-06-12 22:48:37 UTC

created a case and immediately got a "your case was updated" email.

in qa I created a case. I got the thank you eamil, immediately followed by the
"your case has been updated" email..
There was no activity on the case.

Check if case status is new. If so, don't send out customer emails.

Was sent out 1 minute after case was entered during the GK run.

Comment 1 Nathan Lugert 2008-06-16 11:23:17 UTC

This only happened when the case was created through the CSP with an employee
user. I have changed the code to check to see if the case creator is an employee
and if so, do not send the "Your case has been updated" email

Comment 2 Nathan Lugert 2008-06-16 11:24:09 UTC

To Test:
1. Create a case in the CSP with a Red Hat login.
2. Insure you do not receive a new email saying "your case has been updated"