created a case and immediately got a "your case was updated" email. in qa I created a case. I got the thank you eamil, immediately followed by the "your case has been updated" email.. There was no activity on the case. Check if case status is new. If so, don't send out customer emails. Was sent out 1 minute after case was entered during the GK run.
This only happened when the case was created through the CSP with an employee user. I have changed the code to check to see if the case creator is an employee and if so, do not send the "Your case has been updated" email
To Test: 1. Create a case in the CSP with a Red Hat login. 2. Insure you do not receive a new email saying "your case has been updated"