Red Hat Bugzilla – Bug 451137
Received update notification after creating new case
Last modified: 2008-08-20 12:21:36 EDT
created a case and immediately got a "your case was updated" email.
in qa I created a case. I got the thank you eamil, immediately followed by the
"your case has been updated" email..
There was no activity on the case.
Check if case status is new. If so, don't send out customer emails.
Was sent out 1 minute after case was entered during the GK run.
This only happened when the case was created through the CSP with an employee
user. I have changed the code to check to see if the case creator is an employee
and if so, do not send the "Your case has been updated" email
1. Create a case in the CSP with a Red Hat login.
2. Insure you do not receive a new email saying "your case has been updated"