Bug 454539 - Don't send notifications to customers for their own events
Summary: Don't send notifications to customers for their own events
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: JBoss Customer Support Portal
Classification: Retired
Component: Notifications
Version: 1.3.8
Hardware: All
OS: All
high
high
Target Milestone: ---
: ---
Assignee: JBoss CSP Bug Watch List
QA Contact:
URL:
Whiteboard:
Depends On:
Blocks: 457070
TreeView+ depends on / blocked
 
Reported: 2008-07-08 21:46 UTC by Mike Amburn
Modified: 2009-02-09 20:50 UTC (History)
2 users (show)

Fixed In Version: MR8-CSP
Clone Of:
Environment:
Last Closed: 2009-01-30 20:20:36 UTC
Type: ---
Embargoed:

Attachments (Terms of Use)

Description Mike Amburn 2008-07-08 21:46:25 UTC 
No email notifications should be sent to the customer for any event including case status changes, *customer* comments and attachements, etc.

NOTE: When a customer closes a case, there is no need to send a notification email to Red Hat internal Issue Tracker users.

STILL MISSING: the text of the email templates for Pending Closure and Closed.

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Data relocated from Jira (JBNET-2280)
Comment 1 Nathan Lugert 2009-02-09 20:50:51 UTC 
While looping through the list of users signed up for case notifications, added a check to see if event (comment, attachment) createdBy is equal to the user requesting notification. If equal, do not send email notification.
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