Note: This bug is displayed in read-only format because the product is no longer active in Red Hat Bugzilla.

Bug 454539

Summary:	Don't send notifications to customers for their own events
Product:	[Retired] JBoss Customer Support Portal	Reporter:	Mike Amburn <mamburn>
Component:	Notifications	Assignee:	JBoss CSP Bug Watch List <csp-bugs-watch>
Status:	CLOSED CURRENTRELEASE	QA Contact:
Severity:	high	Docs Contact:
Priority:	high
Version:	1.3.8	CC:	fmerenda, nlugert
Target Milestone:	---
Target Release:	---
Hardware:	All
OS:	All
Whiteboard:
Fixed In Version:	MR8-CSP	Doc Type:	Bug Fix
Doc Text:		Story Points:	---
Clone Of:		Environment:
Last Closed:	2009-01-30 20:20:36 UTC	Type:	---
Regression:	---	Mount Type:	---
Documentation:	---	CRM:
Verified Versions:		Category:	---
oVirt Team:	---	RHEL 7.3 requirements from Atomic Host:
Cloudforms Team:	---	Target Upstream Version:
Embargoed:
Bug Depends On:
Bug Blocks:	457070

Description Mike Amburn 2008-07-08 21:46:25 UTC

No email notifications should be sent to the customer for any event including case status changes, *customer* comments and attachements, etc.

NOTE: When a customer closes a case, there is no need to send a notification email to Red Hat internal Issue Tracker users.

STILL MISSING: the text of the email templates for Pending Closure and Closed.

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Data relocated from Jira (JBNET-2280)

Comment 1 Nathan Lugert 2009-02-09 20:50:51 UTC

While looping through the list of users signed up for case notifications, added a check to see if event (comment, attachment) createdBy is equal to the user requesting notification. If equal, do not send email notification.