Bug 454542 - Modify verbiage in the GK process logs
Modify verbiage in the GK process logs
Status: CLOSED CURRENTRELEASE
Product: JBoss Customer Support Portal
Classification: Retired
Component: Gatekeeper (Show other bugs)
1.3.9
All All
low Severity medium
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Assigned To: JBoss CSP Bug Watch List
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Reported: 2008-07-08 17:47 EDT by Mike Amburn
Modified: 2009-02-09 15:59 EST (History)
2 users (show)

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Fixed In Version: MR8-CSP
Doc Type: Bug Fix
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Last Closed: 2009-01-30 15:50:05 EST
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Description Mike Amburn 2008-07-08 17:47:56 EDT
Some verbiage in the Gatekeeper process logs is either using the wrong words or mis-representing what is actually happening. May need to add additional log messages as well for better run reporting. Some examples of bad verbiage:

Subsequent Response Time Rule : ALERT: Case [ID=157893] processing error : Last Comment/Attachment time is null

What really is happening in this situation is the ticket is Waiting on Red Hat but the last comment/attachment posted is from a Red Hat employee and not from a customer. We should either say this or setup subsequent response time to use the last customer comment/attachment regardless if a RH employee has commented. Also, Subsequent Warning Email Rule says Set instead of Sent

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Data relocated from Jira (JBNET-2274)
Comment 1 Nathan Lugert 2009-02-09 15:59:58 EST
Modified verbiage to be more readable. Specifically for notifications. Logs when a user is sent a notification and whenever a group notification is sent.

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