Some verbiage in the Gatekeeper process logs is either using the wrong words or mis-representing what is actually happening. May need to add additional log messages as well for better run reporting. Some examples of bad verbiage:
Subsequent Response Time Rule : ALERT: Case [ID=157893] processing error : Last Comment/Attachment time is null
What really is happening in this situation is the ticket is Waiting on Red Hat but the last comment/attachment posted is from a Red Hat employee and not from a customer. We should either say this or setup subsequent response time to use the last customer comment/attachment regardless if a RH employee has commented. Also, Subsequent Warning Email Rule says Set instead of Sent
Data relocated from Jira (JBNET-2274)
Modified verbiage to be more readable. Specifically for notifications. Logs when a user is sent a notification and whenever a group notification is sent.