Notifications to Red Hat JBoss Associates -------------------------------------------------------------

When a customer opens a new case the following email notification should be sent: -------------------------------------------------------------

From: no-reply
To: [I-T user's email address]
Subject: [I-T group]-[tid] : A New Case - [case summary]

Case Url: [link to case]
Case Number: [tid]
Severity: [case severity]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who opened the case]
Case Company: [company name]
Contact Phone: [contact phone of person who opened case]
Customer Email: [email address of person who opened case]
Product Selected: [product]
Version Selected: [version]
Module Selected: [module]
Case Summary: [case summary]
Case Description: [Full case description] 

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When a customer makes a comment the following email should be sent:
-------------------------------------------------------------

From: no-reply
To: [I-T user's email address]
Subject: [I-T group]-[tid] : Customer Comment - [case summary]

Case Url: [link to case]
Case Number: [tid]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who made this comment]
Comment: [case comment here]
Severity: [case severity]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who opened the case]
Case Company: [company name]
Contact Phone: [contact phone of person who made this comment]
Customer Email: [email address of person who made this comment]
Product Selected: [product]
Version Selected: [version]
Module Selected: [module]
Case Summary: [case summary]

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When a customer makes an attachment the following email should be sent: -------------------------------------------------------------
From: no-reply
To: [I-T user's email address]
Subject: [I-T group]-[tid] : Customer Attachment - [case summary]
Body: Case Url: [link to case]
Case Number: [tid]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who uploaded attachment]
Attachment Name: [filename of attachment]
Attachment Url: [link to attachment]
Severity: [case severity]
Service Breach Time: [Service Breach Time]
Contact Name: [name of person who uploaded attachment]
Case Company: [company name]
Contact Phone: [contact phone of person who uploaded attachment]
Customer Email: [email address of person uploaded attachment]
Product Selected: [product]
Version Selected: [version]
Module Selected: [module]
Case Summary: [case summary] [end of message]

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Data relocated from Jira (JBNET-2240)