Description of problem: I believe the "Filter to Geography" filter can be removed, because it can only show you all tickets or no tickets in a group. It can't do any useful filtering. Let me explain: Filter to Geography - Base Groups --------------------------------- Let's say I have a ticket in group "NA Intel" which has a GEO of NA. If I go to the NA Intel group view and set the Filter to Geography filter to "None" or "NA", I'll see every ticket in the group because the NA Intel group has a base group of NA. If I set the filter to APAC or EMEA, I'll see no tickets. Filter to Geography - Escalation Groups --------------------------------------- I escalate a ticket from my "NA Intel" group into an escalation group called "EMEA Escalations", which has a GEO of EMEA. If I go to the EMEA Escalations group view and set the Filter to Geography filter to "None" or "EMEA", I'll see every ticket in the group, regardless of base group, because the EMEA Escalations group has a base group of EMEA. If I set the filter to NA or APAC, I'll see no tickets, as the EMEA Escalations group has the EMEA GEO. The Filter to Originating Geography filter looks at the GEO of a ticket's base group to determine whether a ticket should be displayed or hidden. It will still be a 0% or 100% filter for base groups, but you'll see something different (and useful) in escalation groups: Filter to Originating Geography - Base Groups --------------------------------------------- Once again I have a ticket in group "NA Intel" which has a GEO of NA. If I activate the Filter to Originating Geography filter on the NA Intel group view and set it to "None" or "NA", I will see all tickets in the group. If it is set to APAC or EMEA, no tickets will be displayed. It's the same 0% or 100% behavior we see with the "Filter to Geography" filter on base groups. Filter to Originating Geography - Escalation Groups --------------------------------------------------- Here's where things are different. If I escalate my "NA Intel" ticket into "EMEA Escalations", The Filter to Originating Geography filter ignores the EMEA GEO of the escalation group and instead looks at the tickets' base groups. If I set the filter to "None", I see all tickets in the escalation group. If I set the filter to "NA", I see all tickets in the group that are in base groups with the NA GEO. If I set it to "EMEA", I'll see all tickets in EMEA base groups. The same holds true when I set the filter to APAC. Unless I'm completely wrong in my interpretation of how these different filters work, I believe we could eliminate the "Filter to Geography" filter entirely, as all of its useful functionality is contained within "Filter to Originating Geography". In fact, we may want to consider adding text like (escalation groups only) below the Filter to Originating Geography filter to show people that it's only useful for escalation groups. Version-Release number of selected component (if applicable): 4.6 How reproducible: Always Steps to Reproduce: See first section. Actual results: See first section. Expected results: See first section. Additional info: