Bug 461974 - Map SKUs to categories and not products. Improved SEP usage
Map SKUs to categories and not products. Improved SEP usage
Status: CLOSED WONTFIX
Product: JBoss Customer Support Portal
Classification: Retired
Component: Product Mappings (Show other bugs)
1.4
All All
medium Severity medium
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Assigned To: JBoss CSP Bug Watch List
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Reported: 2008-09-11 13:50 EDT by Frank Merenda
Modified: 2011-01-31 12:47 EST (History)
1 user (show)

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Doc Type: Bug Fix
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Last Closed: 2011-01-31 12:39:21 EST
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Description Frank Merenda 2008-09-11 13:50:42 EDT
Mapping sku to support queue/products.

Product (EAP) goes to 10-15 elements (App server). Elements show up in picklist. Depending on the element, that routes it to the correct support queue. Mapping SKU to Product would simplify things greatly.

Requires more specifications.
Comment 1 David Spalding 2011-01-31 12:39:21 EST
Bugs are no longer tracked under this classification. CSP is now monitored in 
Other | Customer Portal | Integrated app: JBoss CSP. 

Please refile any current defect records or RFEs under the current 
classification.
Comment 2 David Spalding 2011-01-31 12:47:26 EST
Bugs are no longer tracked under this classification. CSP is now monitored in 
Other | Customer Portal | Integrated app: JBoss CSP. 

Please refile any current defect records or RFEs under the current 
classification.

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