Created attachment 320306 [details]
printing.py modified

Description of problem:
	The printing plug-in for sosreport lacks information needed to troubleshoot most printing cases.  The time it takes to go back to customer and request the information can be advoided with the printing plug-in being modified to reflect needed files.

Version-Release number of selected component (if applicable):
	$ rpm -q sos
	sos-1.7-9.2.el5_2.2.noarch

How reproducible:
	Always

Steps to Reproduce:
	1. Run 'sosreport -av' or 'sosreport -o printing'
  
Actual results:
	sosreport creates with the lack of printing information

Expected results:
	sosreport creates with enough printing information to troubleshoot

Additional info:
	The patch is to get global lpoptions being used, the ppd files being used by assigned printers, and lpstat commands to see what printers are being used and the URIs assigned to them.


$ diff -pruN /usr/lib/python2.4/site-packages/sos/plugins/printing.py printing.py 
--- /usr/lib/python2.4/site-packages/sos/plugins/printing.py    2007-08-14 13:01:29.000000000 -0400
+++ printing.py 2008-10-14 10:33:17.000000000 -0400
@@ -19,6 +19,12 @@ class printing(sos.plugintools.PluginBas
     """
     def setup(self):
         self.addCopySpec("/etc/cups/*.conf")
+        self.addCopySpec("/etc/cups/lpoptions")
+        self.addCopySpec("/etc/cups/ppd/*.ppd")
         self.addCopySpec("/var/log/cups")
-        return
+
+       self.collectExtOutput("/usr/bin/lpstat -t")
+       self.collectExtOutput("/usr/bin/lpstat -s")
+       self.collectExtOutput("/usr/bin/lpstat -d")
 
+        return