Bug 471350 - Mozilla Thunderbird crashes - Fedora 9
Summary: Mozilla Thunderbird crashes - Fedora 9
Keywords:
Status: CLOSED INSUFFICIENT_DATA
Alias: None
Product: Fedora
Classification: Fedora
Component: thunderbird
Version: 9
Hardware: i386
OS: Linux
medium
high
Target Milestone: ---
Assignee: Gecko Maintainer
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2008-11-13 06:15 UTC by Tony C
Modified: 2018-04-11 12:13 UTC (History)
3 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2009-03-02 20:56:18 UTC
Type: ---
Embargoed:


Attachments (Terms of Use)
The prodcut of multiple crashes (464.78 KB, text/plain)
2008-11-13 06:15 UTC, Tony C
no flags Details

Description Tony C 2008-11-13 06:15:08 UTC
Created attachment 323423 [details]
The prodcut of multiple crashes

Description of problem:


Version-Release number of selected component (if applicable):


How reproducible:very


Steps to Reproduce:
1.Open Thunderbird eMail Client
2.Configure Thunderbird
3.send mail
4. CRASH !
  
Actual results:the programme locks then crashes, or just crashes


Expected results:the mail is sent by the client


Additional info:

Comment 1 Ryan Lerch 2008-11-13 20:41:18 UTC
This was initially filed against the Fedora Deployment Guide.
I have changed this now to the the Thunderbird component.

Comment 2 Matěj Cepl 2008-11-14 17:06:41 UTC
Thanks for the bug report.  We have reviewed the information you have provided above, and there is some additional information we require that will be helpful in our diagnosis of this issue.

First of all, please upgrade to the latest updates of Fedora 9 and try to reproduce. If you can reproduce this with the latest package from the Fedora upgrades, please provide us with the following information.

Could we get output of the command

	rpm -qa *xulrun* *firefox* *mozilla* *flash* *plugin*

Please also install firefox-debuginfo (debuginfo-install is from
yum-utils package).

	debuginfo-install firefox

Then run firefox with a parameter -g. That will start firefox running inside of gdb debugger. Then use command run and do whatever you did to make firefox crash. When it happens, you should go back to the gdb and run

	(gdb) thread apply all backtrace

This produces usually many screens of the text. Copy all of them into a text editor and attach the file to the bug as an uncompressed attachment.

We will review this issue again once you've had a chance to attach this information.

Thanks in advance.

Comment 3 Matěj Cepl 2009-01-31 21:41:35 UTC
Reporter, could you please reply to the previous question? If you won't reply in one month, I will have to close this bug as INSUFFICIENT_DATA. Thank you.

Comment 4 Matěj Cepl 2009-03-02 20:56:18 UTC
Since there are insufficient details provided in this report for us to investigate the issue further, and we have not received feedback to the information we have requested above, we will assume the problem was not reproducible, or has been fixed in one of the updates we have released for the reporter's distribution.

Users who have experienced this problem are encouraged to upgrade to the latest update of their distribution, and if this issue turns out to still be reproducible in the latest update, please reopen this bug with additional information.

Closing as INSUFFICIENT_DATA.


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