Red Hat Bugzilla – Bug 476355
Camera inaccessible - PTP errors (used to work fine on older Fedoras)
Last modified: 2015-02-12 02:34:08 EST
Description of problem:
When plugging in a digital camera, I get the error:
"Unable to mount <cameraname> (PTP mode). Error initializing camera: -1: Unspecified error"
The camera appears in nautilus but is inaccessible.. This used to work on Fedora 6 and Fedora 7 with the same hardware and the same digital camera.
I've attached a log of "env LANG=C gphoto2 --debug --debug-logfile=my-logfile.txt -l"
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. Plug in a digital camera via USB (in my case canon Ixus 50)
The mentioned error message is displayed
Camera is mounted and works ok
usb 2-4: new high speed USB device using ehci_hcd and address 7
usb 2-4: configuration #1 chosen from 1 choice
usb 2-4: New USB device found, idVendor=04a9, idProduct=310e
usb 2-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0
usb 2-4: Product: Canon Digital Camera
usb 2-4: Manufacturer: Canon Inc.
Bus 002 Device 008: ID 04a9:310e Canon, Inc. Digital IXUS 50 (PTP mode)
Created attachment 326817 [details]
gphoto2 error log
Can you try to update gvfs and gvfs-gphoto2 from updates-testing? With these versions it seems to be working for me, although with different camera model.
It doesn't work with those packages from updates-testing. I think that gphoto2 doesn't communicate with the camera properly so this is most likely not a gvfs specific bug.
Please can you try to download images with the root privileges? In the past I have similar experience and when su - and gthumb I was able to import images correctly. Thanks a lot.
Have you read the description and error log that I have provided?
This is not a privilege problem, this is a communication problem at the protocol level. Citing from the log:
2.170189 ptp2/usbread(2): Clearing halt on IN EP and retrying once.
2.170318 gphoto2-port(2): Clear halt...
2.389947 ptp2/usb_getresp(0): request code 0x1002 getting resp error 0x02ff
2.390131 ptp2/camera_init(0): ptp_opensession returns 2ff
2.390158 ptp2/device_reset_request(2): sending reset
2.390183 gphoto2-port(2): Writing message (request=0x66 value=0x0 index=0x0 size=0=0x0)...
2.390214 gphoto2-port(3): No hexdump (NULL buffer)
2.489467 context(0): PTP I/O error
2.489608 gphoto2-port(2): Closing port...
2.491759 context(0): An error occurred in the io-library ('Unspecified error'): No error description available
To be absolutely sure I tried your suggestion and no - it did not work. The application returns this error:
"An error occurred in the io-library ('Unspecified error'): No error description available"
Yes, I read it, but I just wanted to be absolutely sure it's not this problem as the privilege problem behaved quite the same way.
Also broken in rawhide with Canon Powershot A710 IS. Will attach gphoto2 debug log.
Created attachment 327592 [details]
gphoto2 debug log
Tried downgrading to gphoto2 from Fedora 9, but it didn't solve the problem, so I assume that the problem is not in gphoto2 itself but rather in something lower in the food chain.
Is there any news on this bug? It's been over 6 weeks and it's REALLY annoying when your desktop system can't do the basic things properly...
Is any other information needed?
gphoto2 and libgphoto2 is now recently updated to 2.4.4. It contains many fixes. Could you give it a try? I could then release Fedora updates for 9,10.
(In reply to comment #11)
> gphoto2 and libgphoto2 is now recently updated to 2.4.4. It contains many
> fixes. Could you give it a try? I could then release Fedora updates for 9,10.
Please submit Fedora 10 builds for these to Koji for testing, there are only Fedora 11 packages there at the moment.
Here is the F10 libgphoto2:
and here the F9 one:
No improvement, same error (I'm referring to the rpm from koji). What do you suggest that we do?
Created attachment 330564 [details]
gphoto2 error log (2.4.4)
Upstream suggests to upgrade to kernel 220.127.116.11 or better. It is not directly (lib)gphoto2 fault, but kernel failure:
2.6.28 and 18.104.22.168 are known bad.
22.214.171.124 should be good again
The kernel I was using was 126.96.36.199-134.fc10.i686. I take it that it's broken as well?
Anyway, shouldn't this be filed as a bug against the Fedora kernel then?
I've checked this with 188.8.131.52 - doesn't work, same symptoms.
Either 184.108.40.206 is also affected, or it's not a kernel issue?
Ok, reopening until we are completely sure it is not a bug of (lib)gphoto2.
It seems that the authors don't think it's a kernel issue. Should I be bugging them or you about this, then?
My camera still doesn't work in Linux.
I manually changed the canon ptp2 timeout to 1500 (and another timeout in the canon lib from 175 to 500)
Seems to work now. Self-support is the way to go I guess :-(
There's still a bug in fedora gphoto2 as far as I'm concerned, though.
which time out exactly?
if you mail me the lines I integrate ity upstream.
i guessed and have applied both changes to libgphoto2 upstream.
Sorry for the late reply.
Here are the changes:
I'm not so sure about the first one.
//#define CANON_FAST_TIMEOUT 175
#define CANON_FAST_TIMEOUT 500
#define USB_CANON_START_TIMEOUT 1500 /* 0.5 seconds */
Created attachment 337388 [details]
Patch to change canon timeout values
I rebuilt libgphoto2 changing the values in this bug and can confirm they do fix the problem with my camera. This is the patch file I used to rebuild the rpm and could be used to fix the problem until the next upstream version is out with the fix.
libgphoto2-2.4.4-1.fc10 has been submitted as an update for Fedora 10.
Applied in rawhide and testing updates to F10 are prepared. Please test it and give it positive carma so that they get moved to stable :) Thanks.
Please disregard this update. We would break gphoto2-2.4.3 in F10 if we release libgphoto2-2.4.4 and koji says that chain builds are not enabled for dist-f10-updates-candidate :/ so it doesn't seem to be possible to build gphoto2-2.4.4 on top of it and release update.
I have an Canon IXUS 800 IS and experienced this error today, for the first time.
Applying Andrzej Nowak's changes successfully works around the problem. The actual cause seems to have been that the memory card had too many pictures on it for the camera to respond in time - after inserting another memory card with few pictures on it the unpatched version worked fine again.
Have a Canon PowerShot G9 and have experienced this error with several versions of Fedora including a fresh install of F11 today. The install was done with the internet repositories enabled, and all updates have been applied.
Have done the chmod 777 /dev/bus/usb fix and it's working.
But this is getting really silly. Is there something upstream that doesn't know about one of the most obvious uses of Linux (connecting to home digital cameras) failing at the first hurdle?
Just to confirm - this bug still exists in the latest F11 code. Changing the directory permissions of /dev/bus/usb allows things to work for the moment.
Any luck with the new libgphoto2-2.4.7 ?
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LOL -- same error, Fedora 21!