Red Hat Bugzilla – Bug 482748
Red Hat Network (RHN) Hosted website session times out too quickly
Last modified: 2010-10-23 03:16:54 EDT
Description of problem:
This has no happened twice, so I'm pretty sure I'm not imagining it anymore.
Steps to Reproduce:
1. goto rhn.redhat.com
2. goto alter channel subscriptions for a host
3. click one or more "Additional Services Channels"
4. click alter subscriptions
5. click on another one
6. wait for cookie to timeout (luckily it only takes about half a second, or maybe 30 minutes).
7. click alter subscriptions
9. All the channels will now be "unticked" ... and indeed your client box won't have those repos. enabled anymore.
Just did it again but instead of clicking a channel on at steop #5 I clicked one off.
The root issue is that the user gets logged out at seemingly random intervals while using RHN. It could be 2 minutes, or 30. Everything looks OK to me on the prod servers, I thought maybe there was an issue with ticket cache propagation.
Customer faces frequent session timeout issues from RHN Hosted. When they login to RHN Hosted (web-ui) session gets expired very quickly (avg 10-15 min) and they need to re-login.
Also see customer reporting this issue on rhn-users (public mailing list).
An update, for anyone who's following this:
we've done a lot of investigation recently, trying to track this down. That it *only* happens in production makes that even more exciting. At this point, what we believe is happening is a combination of three (or possibly four) problems, *all* of which need to be addressed to fix the symptom. (Which is part of why it hasn't been fixed it sooner, because individual "fixes" didn't seem to address the problem)
RHN and thw WAPPS folks are going down a few paths tp come up with a fix for the problem. we'll let people know here, once we have something concrete to report.
Preliminary work has been wrapped in
Verified on webdev
Any updates on getting this into production? thanks!
Will this be fixed during the March 13th RHN scheduled outage?
This has been verified in webqa and will be pushed to production with other RHN Hosted changes for the RHEL6 release.