Red Hat Bugzilla – Bug 484689
No generic Satellite troubleshooting in the Satellite reference guide
Last modified: 2013-10-23 19:12:45 EDT
The Satellite reference guide has no generic Satellite troubleshooting section. There are troubleshooting sections for rhnsd and rhnmd, but not for the Satellite itself.
The Satellite installation guide has a troubleshooting section, but I am not sure how many people end up looking at that after they install Satellite or have their Satellite installed by GPS.
I would recommend adding a troubleshooting section to the Reference Guide, covering some of the top support questions regarding a running Satellite. I would additionally recommend that the section refer customers to kbase.redhat.com for additional solutions that they could search for.
With 530 we are going to rename the Satellite Install Guide to just Satellite Guide, since it has content for Installing, Configuration, Administration and Troubleshooting of the Satellite.
this feedback is ideal for the Satellite Guide Troubleshooting section to make note that we do have kbase. Looking at
I suspect we should say try searching our knowledgebase for further ideas and/or open a Support request if needed.
This is slated for inclusion in the Satellite 5.5 documentation. If there is
any other source content that is not listed (or linked to) in this bug, please
link to it.
Added to content specification for 5.4.1.
Please provide direct links to content for inclusion in this section.
Seriously, we need to distill this information out of the KBase, and into a Troubleshooting guide.
If you are looking for further information, I would tap the System Management SME group: email@example.com.
I've converted the Troubleshooting chapter in the Installation Guide to a Q&A set, and added the following Kbase articles:
Some reorganising of the information in this chapter is probably still required. Also, I'm sure that there are many more kbase articles that could be included. If you find any specific articles that you would like included, please raise a new bug.
Reorganised in revision 1-33. Comments welcome.
Taking this bug for verification.
(In reply to comment #9)
> I've converted the Troubleshooting chapter in the Installation Guide to a Q&A
> set, and added the following Kbase articles:
in Satellite 5.4.1 "Installation Guide", section "7. Troubleshooting".
This book has now been dropped to translation (RT#75265).
No further updates can be accepted. Please raise a new bug for any changes.
5.4.1 Satellite books are now available on docs.redhat.com. Please raise a new bug for any issues.