# Provide time and date of the problem

Tue Feb 24 17:35:48 EST 2009


# Indicate the platform(s) (architectures) the problem is being reported
against.

i386

# Provide clear and concise problem description as it is understood at the
time of escalation

    * Observed behavior

Customer requesting more detailed documentation on satellite disaster
recovery.  Current backup information was passed on and customer feels it
is not sufficient.  

Maybe add a backup section to the reference guide for 5.2

http://www.redhat.com/docs/manuals/satellite/Red_Hat_Network_Satellite-5.2.0/html/Reference_Guide/index.html

Previous backup documentation has been shown to the customer and we
explained that the satellite cache directories will need to rebuild once
the satellite is recovered.  

    

# State specific action requested of SEG

Please pass to documentation team for possible approval


# State whether or not a defect in the product is suspected

    * Provide Bugzilla if one already exists 

no defect


Issue escalated to Support Engineering Group by: rmunilla.
Internal Status set to 'Waiting on SEG'

This event sent from IssueTracker by vgaikwad  [Support Engineering Group]
 issue 222458

Hello John,

I'm really very sorry for the inconvenience cause and I do some what agree that this is confusing as to what the customer is really asking for. But, I tried to summarize what they want from us at: https://bugzilla.redhat.com/show_bug.cgi?id=488244#c6

IT #211919 - He experienced a issue while doing the package search and was
told to rebuild the index which resolved his issue. We provided him 4 steps that helped him resolve this issue and it seems like he wants us to include the 

/usr/share/rhn/search/indexes also to be backed up in the bullet list of "files and directories Red Hat recommends backing up" (section 8.3 of the install guide).

Are there any other directories like this to add to the list for shared storage?

IT #222456 -

Where is the documentation for maintenance of /var/cache/rhn on the
satellite ?

ie  [1] pre-DR planning steps (e.g., do I need to back up /var/cache/rhn to tape?) and [2] how do I tell the satellite to rebuild cache (e.g., where do I click on the web front-end, or what command do I issue on the satellite server's command line?)."

We have answered most of the questions here but as of now I'm not sure what else is he looking for.

I will talk to Support to see what exactly needs to be documented.

regards,

This is slated for inclusion in the Satellite 5.5 documentation. If there is any source documentation for this issue that is not included (or linked to) in this BZ, please provide a link. 

LKB

Added to content specification for 5.4.1.

LKB