Bug 488972 - Availability Monitoring needed for Issue Tracker: Gatekeeper/ (Hibernate)
Availability Monitoring needed for Issue Tracker: Gatekeeper/ (Hibernate)
Product: Issue-Tracker
Classification: Retired
Component: Performance (Show other bugs)
All Linux
medium Severity medium
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Assigned To: Issue-Tracker Bug Watch List
Depends On: 491699
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Reported: 2009-03-06 10:52 EST by Tom Mirc
Modified: 2009-04-23 10:44 EDT (History)
4 users (show)

See Also:
Fixed In Version:
Doc Type: Bug Fix
Doc Text:
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Clone Of:
: 496690 (view as bug list)
Last Closed: 2009-04-20 14:32:37 EDT
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Regression: ---
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oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---

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Description Tom Mirc 2009-03-06 10:52:32 EST
User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv: Gecko/2008091816 Red Hat/3.0.2-3.el5 Firefox/3.0.2

On February 17th GSS notified IT that they were not receiving notifications from Issue Tracker.  Nathan Lugert determined that the Issue Tracker componet Gatekeeper had been down since Feb 15th by reviewing the logs.  According to Nathan:

"Gatekeepers connection to the database was terminated and needed a JBoss
restart to re-initialize the connection. Currently GK uses JBPM
hibernate session which relies on the JBPM session. For unknown reasons
this session dies and cannot re-establish connection without a server
bounce. We are using a very old version of JBPM which may be part of the

On Feb. 25th, Grant Shipley advocates addressing the addition of monitoring using the existing Engineering Support tools at the next available Governance Board meeting.
Sounds good.  Tom, can you bring this to the Gov board next time we meet.  I am anxious to get monitoring in place for these apps.

> On Feb 24, 2009, at 9:59 AM, Grant Shipley wrote:
> > I think we would just use the standard Engineering Support / CIS  
> > monitoring system in place.

Reproducible: Sometimes

Steps to Reproduce:
1. Has failed intermittently and unexpectedly
2. For unknown reasons the JbPM session dies and cannot re-establish connection without a server bounce

Actual Results:  
Will only occur intermittently

Expected Results:  
Should be notification to Engineering Support prior to jBPM failing, or immediately after failure.  IT must know about failure of critical apps prior to failure so that we can be proactive in response and not reactive.
Comment 1 Grant Shipley 2009-03-12 14:53:09 EDT
Approved.  Moving to XPlanner backlog.
Comment 2 Lisa Lu 2009-04-20 11:16:15 EDT
Followup from Marek Mahut <is-ops-tickets@redhat.com>:

Nagios is checking at the moment if sendmail and apache are working
correctly on cspserverers. I'll forward your ticket to ES, maybe they
can suggest/build a way to monitor performance.
Comment 3 Lisa Lu 2009-04-20 11:20:52 EDT
Followup from Greg Blomquist <it-support@redhat.com>:

I have to reject this one...

The offending message in the log is apparently an artifact of the nagios
smtp check.  I'm not sure what we can really do about that.  As long as
it actually alerts when SMTP is down (which I'm assuming that it does),
then it appears to be working as designed.

The check_smtp module in nagios appears to be part of the nagios-plugins
package.  So, it's not something we maintain or even modify.


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