Red Hat Bugzilla – Bug 501222
Evolution has stopped connecting to the IMAP server
Last modified: 2009-12-18 04:27:02 EST
Created attachment 344380 [details] Evolution password prompt window with AUTHENTICATE error Evolution was perfectly working until an update was pushed on fedora 10. The version of evolution currently installed is 'GNOME evolution 2.24.5.' Whenever I try to connect to the exchange server I get asked the password, when I enter the password it comes back asking for the password again with an AUTHENTICATE failed message. The image of the password prompt window with the error message is attached. I did a clean install and tried again. It succeeds in connecting and downloading the headers and messages the first time, and is usable. But if I close the session and start it again it fails with the same error (AUTHENTICATE failed). Note that thunderbird works perfectly with the same imap server and in fact evolution works once on a fresh install. And from the same box used to work very previously. The debug log is also attached. Regards, Manju
Created attachment 344382 [details] Debug log Debug log with CAMEL_DEBUG=all set.
Oh, you are using an NTLM authentication against EEX 2007 server through IMAP. There had been done some changes in bug #487685, see bug #487685 comment #25: > evolution-data-server-2.24.5-4.fc10 has been pushed to the Fedora 10 stable > repository. If problems still persist, please make note of it in this bug > report. Could you try to downgrade to the version just before that one, whether it'll help, please?
I downgraded evolution to 2.24.1-2 and now I get the error. 'IMAP Command Failed: Command received in Invalid state.' and it keeps putting up the password prompt repeatedly. Sometimes I get this error also... 'IMAP command failed: Command Error. 12' Do you have a particular version that I need to downgrade to ? Thanks, Manju
I downgraded to version 2.24.2-1 and set the authentication to 'password' instead of NTLM/SPA and now I can login and use evolution. Thanks, Manju
I thought about downgrading evolution-data-server package to evolution-data-server-2.24.5-3.fc10 or any nearest lower version, not necessary to downgrade evolution itself, if not forced by rpm/yum.
Weird, I just tried the similar situation with these packages: evolution-data-server-2.24.5-5.fc10.x86_64 evolution-2.24.5-1.fc10.x86_64 glib2-2.18.4-1.fc10.x86_64 gtk2-2.14.7-1.fc10.x86_64 and the NTLM/SPA and it doesn't claim as for you, it works fine here.
Ok, this is weird. I updated to the version you specified above. I shutdown evolution completely (using --force-shutdown) and started evolution. It logged in and was able to fetch me my e-mail. The authentication method was password. I changed the authentication to NTLM/SPA and tried and it was able to fetch the e-mail. I closed evolution and then did a --force-shutdown and restarted evolution again. It failed to get e-mail same error as above (authentication was NTLM/SPA) I switched to password authentication and tried getting e-mail, and I got the same AUTHENTICATE failed message. I shutdown evolution (completely) and restarted it. The authentication is password and it works now! So here is the deal. Upgrade evolution, restart everything, works with password authentication. Change authentication to NTLM/SPA, check mail works. Restart evolution and authentication fails. Change to password authentication and it fails again. Restart evolution and it works (because the authentication is set to password??) I am at my wits' end, but atleast it is now working. Manju
Might be that the change of authentication method is not propagated properly to the UI until restart of evolution. This is out of NTLM authentication issue you are facing. I've no idea what is different on your machine that I can connect to exchange 2007 with NTLM authentication here, but you cannot, especially when we both use the same packages.
My problems began when evolution-data-server-2.24.5-4 was pushed out via F10 update repositories. I left comment in closed bug #487685 : "I am using 4 different Fedora 10 machines. When this bug fix was pushed through Fedora 10 update (evolution-data-server-2.24.5-4.fc10) it killed (one-by-one) password authentication with the SMTP server. The SMTP server is a Windows 2003 server running Exchange. Password type is set to NTLM/SPA ." All machines updated to evolution-data-server-2.24.5-5 and problem is still there. Moreover, evolution on one of the machines does not authenticate with the exchange via evolution exchange plugin .
I have the same problem using the IMAP plugin against Exchange 2007 with Evolution and NTLM/SPA authentication. After returning to Password type authentication I could successfully authenticate. evolution-exchange-2.26.3-1.fc11.x86_64 evolution-data-server-devel-2.26.3-1.fc11.x86_64 evolution-help-2.26.3-1.fc11.noarch evolution-data-server-doc-2.26.3-1.fc11.noarch evolution-2.26.3-1.fc11.x86_64 evolution-perl-2.26.3-1.fc11.x86_64 evolution-data-server-2.26.3-1.fc11.x86_64 FWIW: [roger@proust ~]$ ldd /usr/lib64/libedataserver-1.2.so.11 linux-vdso.so.1 => (0x00007fff235e6000) libxml2.so.2 => /usr/lib64/libxml2.so.2 (0x00007fd95fee5000) libbonobo-2.so.0 => /usr/lib64/libbonobo-2.so.0 (0x00007fd95fc70000) libbonobo-activation.so.4 => /usr/lib64/libbonobo-activation.so.4 (0x00007fd95fa54000) libORBit-2.so.0 => /usr/lib64/libORBit-2.so.0 (0x00007fd95f7e5000) libgthread-2.0.so.0 => /lib64/libgthread-2.0.so.0 (0x00007fd95f5e1000) librt.so.1 => /lib64/librt.so.1 (0x00007fd95f3d8000) libgconf-2.so.4 => /usr/lib64/libgconf-2.so.4 (0x00007fd95f19a000) libplds4.so => /lib64/libplds4.so (0x00007fd95ef97000) libplc4.so => /lib64/libplc4.so (0x00007fd95ed92000) libnspr4.so => /lib64/libnspr4.so (0x00007fd95eb57000) libpthread.so.0 => /lib64/libpthread.so.0 (0x00007fd95e93b000) libsoup-2.4.so.1 => /usr/lib64/libsoup-2.4.so.1 (0x00007fd95e6ed000) libgio-2.0.so.0 => /lib64/libgio-2.0.so.0 (0x00007fd95e475000) libgobject-2.0.so.0 => /lib64/libgobject-2.0.so.0 (0x00007fd95e232000) libgmodule-2.0.so.0 => /lib64/libgmodule-2.0.so.0 (0x00007fd95e02e000) libglib-2.0.so.0 => /lib64/libglib-2.0.so.0 (0x00007fd95dd50000) libsasl2.so.2 => /usr/lib64/libsasl2.so.2 (0x00007fd95db36000) libssl.so.8 => /usr/lib64/libssl.so.8 (0x00007fd95d8e4000) libcrypto.so.8 => /usr/lib64/libcrypto.so.8 (0x00007fd95d560000) libdl.so.2 => /lib64/libdl.so.2 (0x00007fd95d35c000) libz.so.1 => /lib64/libz.so.1 (0x00007fd95d146000) libc.so.6 => /lib64/libc.so.6 (0x00007fd95cdd8000) libm.so.6 => /lib64/libm.so.6 (0x00007fd95cb54000) libORBitCosNaming-2.so.0 => /usr/lib64/libORBitCosNaming-2.so.0 (0x00007fd95c94d000) /lib64/ld-linux-x86-64.so.2 (0x00007fd96047d000) libdbus-1.so.3 => /lib64/libdbus-1.so.3 (0x00007fd95c70f000) libgnutls.so.26 => /usr/lib64/libgnutls.so.26 (0x00007fd95c464000) libgcrypt.so.11 => /lib64/libgcrypt.so.11 (0x00007fd95c1f1000) libselinux.so.1 => /lib64/libselinux.so.1 (0x00007fd95bfd3000) libresolv.so.2 => /lib64/libresolv.so.2 (0x00007fd95bdb9000) libcrypt.so.1 => /lib64/libcrypt.so.1 (0x00007fd95bb82000) libgssapi_krb5.so.2 => /usr/lib64/libgssapi_krb5.so.2 (0x00007fd95b956000) libkrb5.so.3 => /usr/lib64/libkrb5.so.3 (0x00007fd95b6b6000) libcom_err.so.2 => /lib64/libcom_err.so.2 (0x00007fd95b4b3000) libk5crypto.so.3 => /usr/lib64/libk5crypto.so.3 (0x00007fd95b28d000) libcap.so.2 => /lib64/libcap.so.2 (0x00007fd95b088000) libtasn1.so.3 => /usr/lib64/libtasn1.so.3 (0x00007fd95ae77000) libgpg-error.so.0 => /lib64/libgpg-error.so.0 (0x00007fd95ac74000) libfreebl3.so => /lib64/libfreebl3.so (0x00007fd95aa15000) libkrb5support.so.0 => /usr/lib64/libkrb5support.so.0 (0x00007fd95a80c000) libkeyutils.so.1 => /lib64/libkeyutils.so.1 (0x00007fd95a60a000) libattr.so.1 => /lib64/libattr.so.1 (0x00007fd95a405000) [roger@proust ~]$ ldd /usr/bin/evolution linux-vdso.so.1 => (0x00007fff9efff000) libeshell.so.0 => /usr/lib64/evolution/2.26/libeshell.so.0 (0x00007f6f4b51e000) libetimezonedialog.so.0 => /usr/lib64/evolution/2.26/libetimezonedialog.so.0 (0x00007f6f4b318000) libemiscwidgets.so.0 => /usr/lib64/evolution/2.26/libemiscwidgets.so.0 (0x00007f6f4b0a3000) libebackend-1.2.so.0 => /usr/lib64/libebackend-1.2.so.0 (0x00007f6f4ae9d000) libhal.so.1 => /usr/lib64/libhal.so.1 (0x00007f6f4ac8d000) libnotify.so.1 => /usr/lib64/libnotify.so.1 (0x00007f6f4aa85000) libgdata-1.2.so.1 => /usr/lib64/libgdata-1.2.so.1 (0x00007f6f4a87a000) libgdata-google-1.2.so.1 => /usr/lib64/libgdata-google-1.2.so.1 (0x00007f6f4a676000) libetext.so.0 => /usr/lib64/evolution/2.26/libetext.so.0 (0x00007f6f4a463000) libetable.so.0 => /usr/lib64/evolution/2.26/libetable.so.0 (0x00007f6f4a1e0000) libevolution-widgets-a11y.so.0 => /usr/lib64/evolution/2.26/libevolution-widgets-a11y.so.0 (0x00007f6f49fd7000) libevolution-a11y.so.0 => /usr/lib64/evolution/2.26/libevolution-a11y.so.0 (0x00007f6f49dc0000) libeutil.so.0 => /usr/lib64/evolution/2.26/libeutil.so.0 (0x00007f6f49b7d000) libcamel-provider-1.2.so.14 => /usr/lib64/libcamel-provider-1.2.so.14 (0x00007f6f49910000) libgtkhtml-editor.so.0 => /usr/lib64/libgtkhtml-editor.so.0 (0x00007f6f496d8000) libssl3.so => /lib64/libssl3.so (0x00007f6f494a8000) libsmime3.so => /lib64/libsmime3.so (0x00007f6f4927e000) libnss3.so => /lib64/libnss3.so (0x00007f6f48f4d000) libnssutil3.so => /lib64/libnssutil3.so (0x00007f6f48d2f000) libedataserverui-1.2.so.8 => /usr/lib64/libedataserverui-1.2.so.8 (0x00007f6f48af9000) libebook-1.2.so.9 => /usr/lib64/libebook-1.2.so.9 (0x00007f6f488bd000) libcamel-1.2.so.14 => /usr/lib64/libcamel-1.2.so.14 (0x00007f6f48640000) libsqlite3.so.0 => /usr/lib64/libsqlite3.so.0 (0x00007f6f483b7000) libplds4.so => /lib64/libplds4.so (0x00007f6f481b4000) libplc4.so => /lib64/libplc4.so (0x00007f6f47fb0000) libnspr4.so => /lib64/libnspr4.so (0x00007f6f47d75000) libdl.so.2 => /lib64/libdl.so.2 (0x00007f6f47b71000) libpthread.so.0 => /lib64/libpthread.so.0 (0x00007f6f47955000) libX11.so.6 => /usr/lib64/libX11.so.6 (0x00007f6f4761c000) libgpilotd.so.2 => /usr/lib64/libgpilotd.so.2 (0x00007f6f47403000) libgpilotdcm.so.2 => /usr/lib64/libgpilotdcm.so.2 (0x00007f6f471fc000) libgpilotdconduit.so.2 => /usr/lib64/libgpilotdconduit.so.2 (0x00007f6f46fe6000) libpisock.so.9 => /usr/lib64/libpisock.so.9 (0x00007f6f46da6000) libpisync.so.1 => /usr/lib64/libpisync.so.1 (0x00007f6f46ba2000) libecal-1.2.so.7 => /usr/lib64/libecal-1.2.so.7 (0x00007f6f46957000) libical.so.0 => /usr/lib64/libical.so.0 (0x00007f6f466fa000) libicalss.so.0 => /usr/lib64/libicalss.so.0 (0x00007f6f464e4000) libicalvcal.so.0 => /usr/lib64/libicalvcal.so.0 (0x00007f6f462d1000) libedataserver-1.2.so.11 => /usr/lib64/libedataserver-1.2.so.11 (0x00007f6f460a6000) libsoup-2.4.so.1 => /usr/lib64/libsoup-2.4.so.1 (0x00007f6f45e59000) libgtkhtml-3.14.so.19 => /usr/lib64/libgtkhtml-3.14.so.19 (0x00007f6f45b8a000) libgnomeui-2.so.0 => /usr/lib64/libgnomeui-2.so.0 (0x00007f6f458f0000) libSM.so.6 => /usr/lib64/libSM.so.6 (0x00007f6f456e8000) libICE.so.6 => /usr/lib64/libICE.so.6 (0x00007f6f454cc000) libglade-2.0.so.0 => /usr/lib64/libglade-2.0.so.0 (0x00007f6f452b3000) libenchant.so.1 => /usr/lib64/libenchant.so.1 (0x00007f6f450a9000) libbonoboui-2.so.0 => /usr/lib64/libbonoboui-2.so.0 (0x00007f6f44e3b000) libgnomevfs-2.so.0 => /usr/lib64/libgnomevfs-2.so.0 (0x00007f6f44bd3000) libgnomecanvas-2.so.0 => /usr/lib64/libgnomecanvas-2.so.0 (0x00007f6f4499e000) libgnome-2.so.0 => /usr/lib64/libgnome-2.so.0 (0x00007f6f44788000) libpopt.so.0 => /lib64/libpopt.so.0 (0x00007f6f4457f000) libbonobo-2.so.0 => /usr/lib64/libbonobo-2.so.0 (0x00007f6f4430a000) libbonobo-activation.so.4 => /usr/lib64/libbonobo-activation.so.4 (0x00007f6f440ef000) libORBit-2.so.0 => /usr/lib64/libORBit-2.so.0 (0x00007f6f43e80000) libart_lgpl_2.so.2 => /usr/lib64/libart_lgpl_2.so.2 (0x00007f6f43c67000) libgconf-2.so.4 => /usr/lib64/libgconf-2.so.4 (0x00007f6f43a29000) libgthread-2.0.so.0 => /lib64/libgthread-2.0.so.0 (0x00007f6f43825000) librt.so.1 => /lib64/librt.so.1 (0x00007f6f4361d000) libgtk-x11-2.0.so.0 => /usr/lib64/libgtk-x11-2.0.so.0 (0x00007f6f4303c000) libxml2.so.2 => /usr/lib64/libxml2.so.2 (0x00007f6f42cec000) libgdk-x11-2.0.so.0 => /usr/lib64/libgdk-x11-2.0.so.0 (0x00007f6f42a4e000) libatk-1.0.so.0 => /usr/lib64/libatk-1.0.so.0 (0x00007f6f4282f000) libgio-2.0.so.0 => /lib64/libgio-2.0.so.0 (0x00007f6f425b7000) libpangoft2-1.0.so.0 => /usr/lib64/libpangoft2-1.0.so.0 (0x00007f6f4238a000) libgdk_pixbuf-2.0.so.0 => /usr/lib64/libgdk_pixbuf-2.0.so.0 (0x00007f6f4216d000) libpangocairo-1.0.so.0 => /usr/lib64/libpangocairo-1.0.so.0 (0x00007f6f41f62000) libcairo.so.2 => /usr/lib64/libcairo.so.2 (0x00007f6f41cec000) libpango-1.0.so.0 => /usr/lib64/libpango-1.0.so.0 (0x00007f6f41aa3000) libfreetype.so.6 => /usr/lib64/libfreetype.so.6 (0x00007f6f4180a000) libfontconfig.so.1 => /usr/lib64/libfontconfig.so.1 (0x00007f6f415d5000) libgmodule-2.0.so.0 => /lib64/libgmodule-2.0.so.0 (0x00007f6f413d2000) libdbus-glib-1.so.2 => /usr/lib64/libdbus-glib-1.so.2 (0x00007f6f411b1000) libdbus-1.so.3 => /lib64/libdbus-1.so.3 (0x00007f6f40f73000) libgobject-2.0.so.0 => /lib64/libgobject-2.0.so.0 (0x00007f6f40d30000) libglib-2.0.so.0 => /lib64/libglib-2.0.so.0 (0x00007f6f40a52000) libc.so.6 => /lib64/libc.so.6 (0x00007f6f406e4000) libdb-4.7.so => /lib64/libdb-4.7.so (0x00007f6f40372000) libsasl2.so.2 => /usr/lib64/libsasl2.so.2 (0x00007f6f40158000) libssl.so.8 => /usr/lib64/libssl.so.8 (0x00007f6f3ff07000) libcrypto.so.8 => /usr/lib64/libcrypto.so.8 (0x00007f6f3fb83000) libz.so.1 => /lib64/libz.so.1 (0x00007f6f3f96e000) libkrb5.so.3 => /usr/lib64/libkrb5.so.3 (0x00007f6f3f6cf000) libk5crypto.so.3 => /usr/lib64/libk5crypto.so.3 (0x00007f6f3f4a9000) libcom_err.so.2 => /lib64/libcom_err.so.2 (0x00007f6f3f2a6000) libgssapi_krb5.so.2 => /usr/lib64/libgssapi_krb5.so.2 (0x00007f6f3f07a000) libgailutil.so.18 => /usr/lib64/libgailutil.so.18 (0x00007f6f3ee73000) libgnome-keyring.so.0 => /usr/lib64/libgnome-keyring.so.0 (0x00007f6f3ec5f000) /lib64/ld-linux-x86-64.so.2 (0x00007f6f4b730000) libxcb.so.1 => /usr/lib64/libxcb.so.1 (0x00007f6f3ea44000) libcrypt.so.1 => /lib64/libcrypt.so.1 (0x00007f6f3e80d000) libusb-0.1.so.4 => /usr/lib64/libusb-0.1.so.4 (0x00007f6f3e605000) libbluetooth.so.3 => /usr/lib64/libbluetooth.so.3 (0x00007f6f3e3ed000) libgnutls.so.26 => /usr/lib64/libgnutls.so.26 (0x00007f6f3e143000) libgcrypt.so.11 => /lib64/libgcrypt.so.11 (0x00007f6f3ded0000) libuuid.so.1 => /lib64/libuuid.so.1 (0x00007f6f3dccc000) libavahi-glib.so.1 => /usr/lib64/libavahi-glib.so.1 (0x00007f6f3dac9000) libavahi-common.so.3 => /usr/lib64/libavahi-common.so.3 (0x00007f6f3d8bd000) libavahi-client.so.3 => /usr/lib64/libavahi-client.so.3 (0x00007f6f3d6ad000) libresolv.so.2 => /lib64/libresolv.so.2 (0x00007f6f3d494000) libselinux.so.1 => /lib64/libselinux.so.1 (0x00007f6f3d276000) libutil.so.1 => /lib64/libutil.so.1 (0x00007f6f3d073000) libORBitCosNaming-2.so.0 => /usr/lib64/libORBitCosNaming-2.so.0 (0x00007f6f3ce6d000) libm.so.6 => /lib64/libm.so.6 (0x00007f6f3cbe9000) libXfixes.so.3 => /usr/lib64/libXfixes.so.3 (0x00007f6f3c9e4000) libXext.so.6 => /usr/lib64/libXext.so.6 (0x00007f6f3c7d2000) libXrender.so.1 => /usr/lib64/libXrender.so.1 (0x00007f6f3c5c9000) libXinerama.so.1 => /usr/lib64/libXinerama.so.1 (0x00007f6f3c3c7000) libXi.so.6 => /usr/lib64/libXi.so.6 (0x00007f6f3c1bd000) libXrandr.so.2 => /usr/lib64/libXrandr.so.2 (0x00007f6f3bfb5000) libXcursor.so.1 => /usr/lib64/libXcursor.so.1 (0x00007f6f3bdab000) libXcomposite.so.1 => /usr/lib64/libXcomposite.so.1 (0x00007f6f3bba9000) libXdamage.so.1 => /usr/lib64/libXdamage.so.1 (0x00007f6f3b9a7000) libpng12.so.0 => /usr/lib64/libpng12.so.0 (0x00007f6f3b782000) libpixman-1.so.0 => /usr/lib64/libpixman-1.so.0 (0x00007f6f3b53d000) libexpat.so.1 => /lib64/libexpat.so.1 (0x00007f6f3b315000) libcap.so.2 => /lib64/libcap.so.2 (0x00007f6f3b111000) libkrb5support.so.0 => /usr/lib64/libkrb5support.so.0 (0x00007f6f3af08000) libkeyutils.so.1 => /lib64/libkeyutils.so.1 (0x00007f6f3ad06000) libXau.so.6 => /usr/lib64/libXau.so.6 (0x00007f6f3ab04000) libfreebl3.so => /lib64/libfreebl3.so (0x00007f6f3a8a6000) libtasn1.so.3 => /usr/lib64/libtasn1.so.3 (0x00007f6f3a695000) libgpg-error.so.0 => /lib64/libgpg-error.so.0 (0x00007f6f3a492000) libattr.so.1 => /lib64/libattr.so.1 (0x00007f6f3a28e000)
I wonder what I do differently from you. When I set NTLM/SPA together with TLS, then IMAP on Exchange 2007 works fine for me. But if I use SSL or no encryption, then the NTLM/SPA is not working. Applies for both receiving and sending options.
I should have been more explicit in what "the same problem" was. Configurations that fail: - Exchange 2007 server + IMAP + SSL transport + NTLM/SPA auth - " + " + TLS + " Configuration that works - " + " + SSL + Password auth
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