Red Hat Bugzilla – Bug 51778
up2date fails with "500: "Server Error""
Last modified: 2015-01-07 18:50:46 EST
From Bugzilla Helper: User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:0.9.3) Gecko/20010803 Description of problem: up2date -u results in a "500: "Server Error"" message while getting the list of available packages. This happens only on the Roswell public beta release ( 7.1.93). Other machines,and even the same machine running Seawolf (RH 7.1) work properly. Version-Release number of selected component (if applicable): How reproducible: Always Steps to Reproduce: 1.run up2date -p (also happens when running the GUI up2date) 2. 3. Actual Results: [root@roswell root]# up2date -u Retrieving list of all available packages... There was a fatal error communicating with the server. The message was: 500: "Server Error" while attempting to get $RHN/redhat-linux-i386-7.1.93/listPackages/20010808075423 Expected Results: Available packages should be downloaded and installed). Additional info: This issue has been discussed at some length on the Roswell mailing list. Only posting it here to make it 'official' as I don't see the same problem in bugzilla yet. And, well, if it's not in bugzilla...
In the steps to reproduce portion above: up2date -p should read up2date -u
Well, dont see any 500's on the app server, but we were having some issues with the proxy servers earlier today, which might explain it. It seems to work fine from here. Is this still causing problems?
If you are still having problems with the site, please post your /etc/sysconfig/rhn/up2date file as an attachment to this bug report so that we can better replicate the setup in the test lab. Thanks.
Yes, It is still happening. This has happened since installing 'Roswell'.If I boot 'Seawolf' up2date works fine. I can provide up2date logs, IP information, or anything else you need. The error text I pasted into the report was from the time of the report. This might help when searching the logs: [root@roswell root]# date ; up2date -u ; date Tue Aug 14 21:25:55 EDT 2001 Retrieving list of all available packages... There was a fatal error communicating with the server. The message was: 500: "Server Error" while attempting to get $RHN/redhat-linux-i386-7.1.93/listPackages/20010808075423 [root@roswell root]# tail /var/log/up2date [Tue Aug 14 21:25:57 2001] up2date logging into up2date server [Tue Aug 14 21:25:57 2001] up2date successfully retrived authentication token from up2date server [Tue Aug 14 21:25:57 2001] up2date Opening rpmdb in /var/lib/rpm/ with option 0 [Tue Aug 14 21:25:57 2001] up2date getAvailablePackageList from network [Tue Aug 14 21:25:57 2001] up2date see if we need to login again [Tue Aug 14 21:25:57 2001] up2date A protocol error occured: 500: "Server Error" while attempting to get $RHN/redhat-linux-i386-7.1.93/listPackages/20010808075423 , attempt #1
Created attachment 27854 [details] copy of /etc/sysconfig/rhn/up2date
Or you talking though a local proxy? there is at least one known bug with local proxies that might cause problems.
I am not going through a local proxy. My ISP does appear to proxy http connections. Most sites that attempt to determine my IP address (dyndns.org, for example) get it wrong. I believe they are getting the address of the ISP's proxy machine.
okay, just tracked down the proxy bug, and have it fixed. Need to run it though qa first to verify.
I upgraded to rpm 4.0.3 (needed for KDE 2.2) and now get the same error. So that might also be the difference above between Roswell and 7.1
Upgrading the following packages: python-xmlrpc-1.4.7-1.i386.rpm up2date-2.6.0-7.x.31 from http://people.redhat.com/jturner/software.html Solved this problem. up2date now works fine.
Closing this issue out.