Hide Forgot
Description of problem: USB connected HP Photosmart C4400 printer unable to print properly. Only top of the page is printed then the job is aborted. Here's what is printed when the device is plugged : Aug 28 21:12:04 smeagol kernel: usb 1-4: new high speed USB device using ehci_hcd and address 4 Aug 28 21:12:04 smeagol kernel: usb 1-4: configuration #1 chosen from 1 choice Aug 28 21:12:04 smeagol kernel: usblp0: USB Bidirectional printer dev 4 if 1 alt 0 proto 2 vid 0x03F0 pid 0x6C11 Aug 28 21:12:04 smeagol kernel: scsi8 : SCSI emulation for USB Mass Storage devices Aug 28 21:12:04 smeagol kernel: usb 1-4: New USB device found, idVendor=03f0, idProduct=6c11 Aug 28 21:12:04 smeagol kernel: usb 1-4: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Aug 28 21:12:04 smeagol kernel: usb 1-4: Product: Photosmart C4400 series Aug 28 21:12:04 smeagol kernel: usb 1-4: Manufacturer: HP Aug 28 21:12:04 smeagol kernel: usb 1-4: SerialNumber: TH88TH40DV05BN Aug 28 21:12:09 smeagol kernel: scsi 8:0:0:0: Direct-Access HP Photosmart C4400 1.00 PQ: 0 ANSI: 5 Aug 28 21:12:09 smeagol kernel: sd 8:0:0:0: [sde] Attached SCSI removable disk Aug 28 21:12:09 smeagol kernel: sd 8:0:0:0: Attached scsi generic sg4 type 0 Indeed, the device is set correctly : [root@smeagol ~]# ll /dev/usblp0 lrwxrwxrwx 1 root root 7 2009-08-28 21:12 /dev/usblp0 -> usb/lp0 [root@smeagol ~]# ll /dev/usb/ total 0 crw-rw---- 1 root lp 180, 0 2009-08-28 21:12 lp0 As soon as I click on print test page in the cups admin interface, this is printed to /var/log/messages : Aug 28 21:13:14 smeagol kernel: usblp0: removed and indeed the device is gone : [root@smeagol ~]# ll /dev/usblp0 ls: cannot access /dev/usblp0: No such file or directory The following line is printed several time in the log Aug 28 21:14:00 smeagol Photosmart_C4400_series?serial=TH88TH40DV05BN: io/hpmud/musb.c 1381: unable to write data hp:/usb/Photosmart_C4400_series?serial=TH88TH40DV05BN: 45 second io timeout After some time, the first five centimeters or so from the top of the page are printed, the sheet is ejected and the above line keeps getting repeated until the job is canceled in the cups interface. Version-Release number of selected component (if applicable): kernel-2.6.27.30-170.2.82.fc10.i686 cups-1.3.10-5.fc10.i386 hpijs-2.8.12-6.fc10.i386 Using kernel from updates-testing doesn't help : kernel-2.6.29.6-99.fc10.i686 How reproducible: Always Steps to Reproduce: 1. Connect printer 2. Set up printer in cups interface 3. Print test page Actual results: Only first centimeters of the test page is printed. Expected results: Test page is properly printed. Additional info: The same printer works fine when connected on an F12 Alpha machine : kernel-PAE-2.6.31-0.167.rc6.git6.fc12.i686 cups-1.4-0.rc1.16.fc12.i686 hpijs-3.9.8-6.fc12.i686 Same issue is reproduced on another F10 machine with the same printer. I don't have a F11 machine with me now, so I can't redo the tests, but it was also working fine when I tested on F11 a few days ago.
Please run the printing troubleshooter. System->Administration->Printing, then Help->Troubleshoot from the menu bar. Select your printer, enable debugging, try to print test page and save the diagnostic output. Attach the output to this bug report. Thanks.
Created attachment 359313 [details] output from the troubleshooter
Do you need more input or tests to diagnose and fix the issue ? I'm glad to help, indeed.
This message is a reminder that Fedora 10 is nearing its end of life. Approximately 30 (thirty) days from now Fedora will stop maintaining and issuing updates for Fedora 10. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At that time this bug will be closed as WONTFIX if it remains open with a Fedora 'version' of '10'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version prior to Fedora 10's end of life. Bug Reporter: Thank you for reporting this issue and we are sorry that we may not be able to fix it before Fedora 10 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora please change the 'version' of this bug to the applicable version. If you are unable to change the version, please add a comment here and someone will do it for you. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete. The process we are following is described here: http://fedoraproject.org/wiki/BugZappers/HouseKeeping
I have a similar problem in F11. My HP Photosmart 5280 is connected at boot directly to the computer. It's detected, and udev creates /dev/usblp0. The problem is, HPLIP can't talk to it: Dec 14 12:41:48 dell Photosmart-C5200-series: io/hpmud/musb.c 136: unable get_string_descriptor -1: Operation not permitted Dec 14 12:41:48 dell Photosmart-C5200-series: io/hpmud/musb.c 603: invalid product id string ret=-1 Dec 14 12:41:48 dell Photosmart-C5200-series: io/hpmud/musb.c 1104: unable to open hp:/usb/Photosmart_C5200_series?serial=MY83LG204B04XQ Dec 14 12:41:48 dell Photosmart-C5200-series: prnt/hpijs/hpcups.cpp 156: unable to set Quality=0, MediaType=5, ColorMode=2, err=2 Dec 14 12:41:48 dell Photosmart-C5200-series: prnt/hpijs/hpcups.cpp 158: following will be used Quality=0, MediaType=0, ColorMode=2, Dec 14 12:41:48 dell hp[3483]: io/hpmud/musb.c 136: unable get_string_descriptor -1: Operation not permitted Dec 14 12:41:48 dell hp[3483]: io/hpmud/musb.c 603: invalid product id string ret=-1 Dec 14 12:41:48 dell hp[3483]: io/hpmud/musb.c 1104: unable to open hp:/usb/Photosmart_C5200_series?serial=MY83LG204B04XQ Dec 14 12:41:48 dell hp[3483]: prnt/backend/hp.c 746: INFO: open device failed stat=12; will retry in 30 seconds... Dec 14 12:42:18 dell hp[3483]: io/hpmud/musb.c 136: unable get_string_descriptor -1: Operation not permitted Dec 14 12:42:18 dell hp[3483]: io/hpmud/musb.c 603: invalid product id string ret=-1 Dec 14 12:42:18 dell hp[3483]: io/hpmud/musb.c 1104: unable to open hp:/usb/Photosmart_C5200_series?serial=MY83LG204B04XQ Dec 14 12:42:18 dell hp[3483]: prnt/backend/hp.c 746: INFO: open device failed stat=12; will retry in 30 seconds... Dec 14 12:42:21 dell kernel: b9, flush one! Dec 14 12:42:49 dell hp[3483]: io/hpmud/musb.c 136: unable get_string_descriptor -1: Operation not permitted Dec 14 12:42:49 dell hp[3483]: io/hpmud/musb.c 603: invalid product id string ret=-1 Dec 14 12:42:49 dell hp[3483]: io/hpmud/musb.c 1104: unable to open hp:/usb/Photosmart_C5200_series?serial=MY83LG204B04XQ Dec 14 12:42:49 dell hp[3483]: prnt/backend/hp.c 746: INFO: open device failed stat=12; will retry in 30 seconds... Dec 14 12:43:19 dell hp[3483]: io/hpmud/musb.c 136: unable get_string_descriptor -1: Operation not permitted Dec 14 12:43:19 dell hp[3483]: io/hpmud/musb.c 603: invalid product id string ret=-1 Dec 14 12:43:19 dell hp[3483]: io/hpmud/musb.c 1104: unable to open hp:/usb/Photosmart_C5200_series?serial=MY83LG204B04XQ Dec 14 12:43:19 dell hp[3483]: prnt/backend/hp.c 746: INFO: open device failed stat=12; will retry in 30 seconds... Dec 14 12:43:37 dell kernel: d8, flush one! Dec 14 12:43:49 dell hp[3483]: io/hpmud/musb.c 136: unable get_string_descriptor -1: Operation not permitted Dec 14 12:43:49 dell hp[3483]: io/hpmud/musb.c 603: invalid product id string ret=-1 Dec 14 12:43:49 dell hp[3483]: io/hpmud/musb.c 1104: unable to open hp:/usb/Photosmart_C5200_series?serial=MY83LG204B04XQ Dec 14 12:43:49 dell hp[3483]: prnt/backend/hp.c 746: INFO: open device failed stat=12; will retry in 30 seconds... Dec 14 12:44:19 dell hp[3483]: io/hpmud/musb.c 136: unable get_string_descriptor -1: Operation not permitted Dec 14 12:44:19 dell hp[3483]: io/hpmud/musb.c 603: invalid product id string ret=-1 Dec 14 12:44:19 dell hp[3483]: io/hpmud/musb.c 1104: unable to open hp:/usb/Photosmart_C5200_series?serial=MY83LG204B04XQ Dec 14 12:44:19 dell hp[3483]: prnt/backend/hp.c 746: INFO: open device failed stat=12; will retry in 30 seconds... This is from trying to print a test page. Now, I disconnect the printer from the computer, and I get: Dec 14 12:44:38 dell kernel: usb 2-3: USB disconnect, address 2 Dec 14 12:44:38 dell kernel: usblp0: removed Dec 14 12:44:39 dell hal_lpadmin: Disabled printer Photosmart-C5200-series, as the corresponding device was unplugged or turned off And then I plug it back in: Dec 14 12:44:46 dell kernel: usb 2-3: new high speed USB device using ehci_hcd and address 5 Dec 14 12:44:46 dell kernel: usb 2-3: New USB device found, idVendor=03f0, idProduct=5d11 Dec 14 12:44:46 dell kernel: usb 2-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3 Dec 14 12:44:46 dell kernel: usb 2-3: Product: Photosmart C5200 series Dec 14 12:44:46 dell kernel: usb 2-3: Manufacturer: HP Dec 14 12:44:46 dell kernel: usb 2-3: SerialNumber: MY83LG204B04XQ Dec 14 12:44:46 dell kernel: usb 2-3: configuration #1 chosen from 1 choice Dec 14 12:44:46 dell kernel: usblp0: USB Bidirectional printer dev 5 if 1 alt 0 proto 2 vid 0x03F0 pid 0x5D11 Dec 14 12:44:46 dell kernel: scsi9 : SCSI emulation for USB Mass Storage devices Dec 14 12:44:48 dell hal_lpadmin: Re-enabling printer Photosmart-C5200-series Except there's no /dev/usblp0 this time: dell $ ls -l /dev/usblp0 ls: cannot access /dev/usblp0: No such file or directory And there's no /dev/usb/lp0 this time: dell $ ls -l /dev/usb/ total 0 crw-rw----. 1 root root 180, 96 2009-12-14 12:11 hiddev0 Except now the printer prints.
Fedora 10 changed to end-of-life (EOL) status on 2009-12-17. Fedora 10 is no longer maintained, which means that it will not receive any further security or bug fix updates. As a result we are closing this bug. If you can reproduce this bug against a currently maintained version of Fedora please feel free to reopen this bug against that version. Thank you for reporting this bug and we are sorry it could not be fixed.
Created attachment 407240 [details] Hp P1007 USB printer not get printed in F11 The HP printer p1007 attached to my computer through USB port.My PC running Fedora 11. Even test page is not get printed.
Jebasingh: I can see this in the error log: D [17/Apr/2010:12:34:43 +0530] [Job 29] STATE: +hplip.plugin-error Looks like you need to install HP's proprietary "plugin" for HPLIP in order to get your printer to print. Use the 'hp-plugin' command.
This message is a reminder that Fedora 11 is nearing its end of life. Approximately 30 (thirty) days from now Fedora will stop maintaining and issuing updates for Fedora 11. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At that time this bug will be closed as WONTFIX if it remains open with a Fedora 'version' of '11'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version prior to Fedora 11's end of life. Bug Reporter: Thank you for reporting this issue and we are sorry that we may not be able to fix it before Fedora 11 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora please change the 'version' of this bug to the applicable version. If you are unable to change the version, please add a comment here and someone will do it for you. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete. The process we are following is described here: http://fedoraproject.org/wiki/BugZappers/HouseKeeping
Fedora 11 changed to end-of-life (EOL) status on 2010-06-25. Fedora 11 is no longer maintained, which means that it will not receive any further security or bug fix updates. As a result we are closing this bug. If you can reproduce this bug against a currently maintained version of Fedora please feel free to reopen this bug against that version. Thank you for reporting this bug and we are sorry it could not be fixed.