Bug 533542 - Video chat does not work in empathy.
Summary: Video chat does not work in empathy.
Keywords:
Status: CLOSED WONTFIX
Alias: None
Product: Fedora
Classification: Fedora
Component: empathy
Version: 12
Hardware: All
OS: Linux
low
medium
Target Milestone: ---
Assignee: Peter Gordon
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
: 530436 530690 531462 538599 (view as bug list)
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2009-11-07 05:32 UTC by Máirín Duffy
Modified: 2010-12-04 03:28 UTC (History)
6 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2010-12-04 03:28:26 UTC
Type: ---
Embargoed:


Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
GNOME Bugzilla 601039 0 None None None Never

Description Máirín Duffy 2009-11-07 05:32:52 UTC
Description of problem:

We have laptop A and laptop B. Both are running Fedora 12 rawhide. Both have the following:

empathy-2.28.1.1-3.fc12.x86_64
telepathy-farsight-0.0.12-1.fc12.x86_64
farsight2-0.0.16-1.fc12.x86_64
pulseaudio-0.9.19-2.fc12.x86_64

So laptop A has a webcam. This webcam works great in cheese so I don't think the webcam driver is at fault.

Both laptops are connected via Google Talk in empathy. Laptop A attempts to connect to the user on laptop b by right-clicking his name in empathy's buddy list and initiating a video chat. Video chat window pops up - you can see laptop b user's avatar and a PIP of laptop A's webcame video and it looks to be working fine. As soon as empathy appears to have connected to laptop b, the entire empathy client crashes.

Laptop B still believes there's hope and sits waiting for a successful connection that never happens.

I tried to install the necessary debuginfo packages but somehow it seems the backtrace still has some missing symbols. It looks like this crash may be related to pulseaudio and/or gstreamer. Just to note, I read the empathy FAQ on live.gnome.org and followed the instructions for getting around Fedora issues to the letter (have all the required gstreamer plugins, removed gstreamer ffmpeg plugin, updated farsight2, etc) and the crash is still occurring. Johanbr noted in #telepathy that there was a crasher in telepathy-farsight that was fixed in 0.0.12, but both laptops here are using that version so apparently this is a different crasher.

Also note that around the time the crashes occur I consistently see messages like this (one per empathy crash it seems):

Nov  6 23:49:35 localhost pulseaudio[9094]: ratelimit.c: 195 events suppressed
Nov  6 23:58:52 localhost pulseaudio[9094]: ratelimit.c: 89 events suppressed
Nov  7 00:04:24 localhost pulseaudio[9094]: ratelimit.c: 82 events suppressed

abrt wouldn't report this for me (bug 531978) so i'm attaching the backtrace from abrt here.

Comment 1 Brian Pepple 2009-11-09 20:27:58 UTC
*** Bug 530436 has been marked as a duplicate of this bug. ***

Comment 2 Brian Pepple 2009-11-09 20:31:40 UTC
*** Bug 530690 has been marked as a duplicate of this bug. ***

Comment 3 Brian Pepple 2009-11-09 20:32:20 UTC
*** Bug 531462 has been marked as a duplicate of this bug. ***

Comment 4 Bug Zapper 2009-11-16 15:16:14 UTC
This bug appears to have been reported against 'rawhide' during the Fedora 12 development cycle.
Changing version to '12'.

More information and reason for this action is here:
http://fedoraproject.org/wiki/BugZappers/HouseKeeping

Comment 5 Brian Pepple 2009-11-21 20:17:39 UTC
*** Bug 538599 has been marked as a duplicate of this bug. ***

Comment 6 Máirín Duffy 2009-11-26 22:23:01 UTC
just an update that i posted a bunch of debug logs upstream tonight https://bugzilla.gnome.org/show_bug.cgi?id=601039

Comment 7 Thomas Meyer 2010-04-08 19:15:50 UTC
I also cannot video chat via the internet. connection is:

computer+firewall <-> NAT router (no firewall) <-> internet <-> NAT router (+ firewall) <-> computer+firewall

But all I get is:
"Could not establish connection" in the empathy window.

This happens on Fedora 13.

Which ports do I need to open in the firewall and which ports needs to be forwarded in the NAT? Is a static setup possible or how is this all configured?

Comment 8 Bug Zapper 2010-11-04 06:44:30 UTC
This message is a reminder that Fedora 12 is nearing its end of life.
Approximately 30 (thirty) days from now Fedora will stop maintaining
and issuing updates for Fedora 12.  It is Fedora's policy to close all
bug reports from releases that are no longer maintained.  At that time
this bug will be closed as WONTFIX if it remains open with a Fedora 
'version' of '12'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version' 
to a later Fedora version prior to Fedora 12's end of life.

Bug Reporter: Thank you for reporting this issue and we are sorry that 
we may not be able to fix it before Fedora 12 is end of life.  If you 
would still like to see this bug fixed and are able to reproduce it 
against a later version of Fedora please change the 'version' of this 
bug to the applicable version.  If you are unable to change the version, 
please add a comment here and someone will do it for you.

Although we aim to fix as many bugs as possible during every release's 
lifetime, sometimes those efforts are overtaken by events.  Often a 
more recent Fedora release includes newer upstream software that fixes 
bugs or makes them obsolete.

The process we are following is described here: 
http://fedoraproject.org/wiki/BugZappers/HouseKeeping

Comment 9 Bug Zapper 2010-12-04 03:28:26 UTC
Fedora 12 changed to end-of-life (EOL) status on 2010-12-02. Fedora 12 is 
no longer maintained, which means that it will not receive any further 
security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of 
Fedora please feel free to reopen this bug against that version.

Thank you for reporting this bug and we are sorry it could not be fixed.


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