Bug 543707 - RHN Satellite Installation Guide needs an amendment to add details to work around problems with a HTTP Proxy - Install with --disconnected arg, and then set the HTTP Proxy configuration after Satellite is installed
Summary: RHN Satellite Installation Guide needs an amendment to add details to work ar...
Keywords:
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Red Hat Satellite 5
Classification: Red Hat
Component: Docs Installation Guide
Version: 530
Hardware: All
OS: Linux
low
medium
Target Milestone: ---
Assignee: John Ha
QA Contact: Martin Minar
URL:
Whiteboard: Fixed in the 5.4.0 Release - GA'd 201...
Depends On:
Blocks: sat540-docs
TreeView+ depends on / blocked
 
Reported: 2009-12-02 22:27 UTC by Michael Kearey
Modified: 2018-10-27 14:04 UTC (History)
5 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2010-10-28 14:55:30 UTC
Target Upstream Version:
Embargoed:


Attachments (Terms of Use)

Description Michael Kearey 2009-12-02 22:27:09 UTC
Description of problem:
The RHN Satellite Installation Guide omitted detail that is potentially helpful for situations where network access is only available via a HTTP Proxy.

There is a KBase that describes a workaround and that detail should be in the Installation Guide to help avoid time and effort wasted

Version-Release number of selected component (if applicable):


How reproducible:
100%

Steps to Reproduce:
Not applicable  
Actual results:
Not applicable

Expected results:
Not applicable

Additional info:

Customer began installing their new RHN Satellite after reading our RHN Satellite documentation. The documentation made no mention of any potential problems when installing the Satellite where the Internet access is via a HTTP Proxy.  Customer encountered a problem during installation because the installer could not reach the RHN hosted service.

The problem the customer encountered could have been easily avoided if our RHN Satellite documentation stated that a direct connection to the Internet (so the Satellite can connect to RHN Hosted) is needed and that a HTTP Proxy cannot be used to access RHN Hosted during the installation of the Satellite

An amendment/change to the documentation is required - In Red Hat Network Satellite Installation Guide. We need to add the detail as described in http://kbase.redhat.com/faq/docs/DOC-15867 . A good place to add it might be in the Additional Requirements section.

Comment 5 Clifford Perry 2010-10-28 14:55:30 UTC
The 5.4.0 RHN Satellite and RHN Proxy release has occurred. This issue has been resolved with this release. 


RHEA-2010:0801 - RHN Satellite Server 5.4.0 Upgrade
https://rhn.redhat.com/rhn/errata/details/Details.do?eid=10332

RHEA-2010:0803 - RHN Tools enhancement update
https://rhn.redhat.com/rhn/errata/details/Details.do?eid=10333

RHEA-2010:0802 - RHN Proxy Server 5.4.0 bug fix update
https://rhn.redhat.com/rhn/errata/details/Details.do?eid=10334

RHEA-2010:0800 - RHN Satellite Server 5.4.0
https://rhn.redhat.com/rhn/errata/details/Details.do?eid=10335

Docs are available:

http://docs.redhat.com/docs/en-US/Red_Hat_Network_Satellite/index.html 

Regards,
Clifford


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