Red Hat Bugzilla – Bug 54523
Update FAQ to reflect non-US cancellation
Last modified: 2015-01-07 18:52:02 EST
Description of Problem: Currently the FAQ tells users that they need to contact 888-RedHat1 in order to cancel their subscription. We probably need to come up with a similiar method for our non-US customers to cancel and reflect that in the FAQ as well. Version-Release number of selected component (if applicable): How Reproducible: Steps to Reproduce: 1. 2. 3. Actual Results: Expected Results: Additional Information:
Lisa is contacting Xavier and Alastair to determine what the proper procedure is for non-US cancellations. When she finds out and forwards the information to me, I will update the FAQ page.
Tammy, This is really old... any kind of resolution?
No one ever got back to Lisa, and Lisa is not working on it anymore. I still don't know who is in charge of non-US cancellations. I'll try to find out again.
I'll pick up where Tammy left off and try to find the responsible party.
I have sent an email to various sales managers/directors outside of the US for their method of handling cancellations. The email was sent to: Jean Marc Lange, Michael Lim, Franz Meyer and Chris Sharp. It reads: Hello, I'm the technical writer for Red Hat Network and I've been tasked with determining and documenting how subscribers to RHN outside of the US should go about canceling their subscriptions. Right now, we tell all customers to "contact Customer Service at (888) REDHAT1 or customerservice@redhat.com." But I believe this is invalid for non-US residents. Can you tell me how RHN cancellations are handled in your area? Thanks, -Clay -- - Clay Murphy Technical Writer (contract) Red Hat - Mountain View 650-567-9039 x.79251
Franz Meyer has forwarded me to Xavier Oleron, the Enterprise Support Manager at our UK Office. He's telling me RHN cancellations would come through his office, but he cannot recall such an instance. This was echoed by Chris Sharp, director of the Australian office. I am now asking Franz if his office will act at the official recipient of cancellations for European customers.
Maybe Franz can't recall such an instance because no one knows how to get hold of them to cancel -- thus the need for the FAQ entry. ;-)
Based on the limited input I've received, I've updated this bug to direct customers to technical support at their regional headquarters: -------- To cancel your subscriptions in other countries, contact technical support at your regional headquarters. Contact information is available at: https://www.redhat.com/about/corporate/wwoffices/