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User-Agent: Mozilla/4.0 (compatible; MSIE 5.5; Windows 98; Win 9x 4.90)
Description of problem:
The second screen of the 7.2 installation process does not recognize any
reasonable keyboard. My keyboard is USB on a compaq presario 7000. The
machine including the mouse and keyboard, worked flawlessly under red hat
7.1. The first time through the installer I did not test the keyboard as
it worked under 7.1. After the upgrade process to 7.2 I was presented the
graphical logon at which point I discover the keyboard does not work. I
can't enter any keys or set caps or num lock. I re-booted 7.2 cd1 and at
the second screen tried to select and test keyboards none of which were
recognized. My presario has usb ports on the front and back of the
machine, I tried them all with no luck. I tried a usb to serial adapter
which also did not work, to my surprise. I have two hard drives in this
machine, I did not load LILO or grub during the upgrade. I have windows on
one hard drive, Linux on the other. I boot Linux from diskette. The mouse
and keyboard work under windows so I know they are functional. During the
boot process I get numerous messages that
read 'usb_control/bulk_msg:timeout', eventually boot proceeds to the
graphical login but the keyboard does not work.
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1.boot red hat 7.2 cd 1 (purchased set of cd's not downloaded)
2. choose english
3. try to choose and test keyboard. No keyboard will test successfully.
Actual Results: usb keyboard not recognized. I continued with the upgrade
since only a mouse is needed and cannot login at the graphical login
Expected Results: I should have been able to select and successfully test
a keyboard and login at the prompt.
also tried turning usb legacy support off in the bios with no success. The
Compaq bios is current I believe.
This is the second report I've heard of problems with USB keyboards. I'm
surprised because we tested a number of USB keyboards and mice. Does text mode
work with the keyboard?
I am not entirely sure what you mean by 'text mode' as I am new to Linux. I
opened this report as directed by Red Hat Technical support. I can tell you that the
keyboard does not work at all, i.e. caps/num lock does not work nor does any key
on the keyboard. As directed by Red Hat Technical support I updated the kernel,
well I think I did anyway, to 2.4.9-13 this evening using up2date. Red Hat Technical
support didn't tell me what to do after the up2date process but I tried disconnecting
the serial keyboard and plugging in the USB keyboard but re-boot via the boot
diskette I made with the new kernel parameter (I don't use LILO or GRUB but boot
from diskette...it's a long story) did not change anything, i.e. still no USB keyboard.
I did notice that in addition to the 'usb_control/bulk_msg: timeout' messages I get
'usb-uhci.c interrupt status 2 frame# 1355'. The message goes by quickly so I
have to copy it quickly so the format may not be exact.
By 'text mode', I mean the text installer instead of the graphical one. You can
use the text mode installer by typing 'text' at the bootup screen from the cd.
But it sounds like you've already got the system installed...how did you do that
without a keyboard?
Well to the best of my recollection you only need a mouse from the second screen
until the end. I just clicked my way through the rest of the install. Since I had been
running without problems on 7.1 for a while I didn't even notice the test the
keyboard box at the bottom of the second screen. I just took the default and
moved on. I actually upgraded from 7.1 to 7.2, I guess it's correct to call that an
install. At any rate the system seems to work fine so far, the serial keyboard
works just fine.
Oh, an upgrade. I was thinking that you would at least have to use the keyboard
to enter a root password, but not during an upgrade.
But the USB keyboard still doesn't work? I'm not sure how to progress on this
report because all the USB keyboards we have here work. I can't get a
reproducible test case.
Well, I wonder if it is a problem with the keyboard itself or with our detection
of USB devices on the Presario 7000. I'm thinking that the problem is probably
not with the keyboard itself.
So does the keyboard work after the upgrade?
it's a long story but I have two hard drives in the machine. One for windows the
other for linux. I don't use LILO or GRUB I boot Linux from diskette. The default
boot is to windows. When using windows the USB keyboard works fine. I found a
lot of what appears good info in a file in the var/log directory, its called dmesg.
Any more info here?
did you not get the dmesg tar file?
No, can you attach it to the bug report?
Created attachment 41290 [details]
Got the usbview output from service request 193828. I hope that helps.
It appears that the kernel isn't seeing the USB keyboard. I'm going to change
the component of this bug report to the kernel.
This is a dup of Bug 55878, but DON'T DUP just yet.
I am pulling my hair by the fistful over this.
Is there a way to get that keyboard in Meridian
attached to a remotely accessible box?
bkua, do you have that keyboard in Meridian? I have a few USB keyboards, but
none of them have this behavior.
Yes, this is the problem: it must be the exact model and
microcode revision. The other guy had it fail with a
particular version of HP USB keyboard, which is not produced
anymore. The spare for his model availabe from HP works fine.
Sorry bfox, I am just a tech. support here. Jsweatte is the direct contact for
this. I am just relaying his posts on the ticket manager.