Bug 56198 - uunhandled exception, installer fails
Summary: uunhandled exception, installer fails
Keywords:
Status: CLOSED NOTABUG
Alias: None
Product: Red Hat Linux
Classification: Retired
Component: anaconda
Version: 7.2
Hardware: i386
OS: Linux
medium
high
Target Milestone: ---
Assignee: Brent Fox
QA Contact: David Lawrence
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2001-11-13 20:35 UTC by Joe Theriault
Modified: 2007-04-18 16:38 UTC (History)
2 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2001-12-25 02:05:52 UTC
Embargoed:


Attachments (Terms of Use)
this is dump attachment for bug 56198 (70.92 KB, text/plain)
2001-12-04 16:38 UTC, Joe Theriault
no flags Details
my anaconda dump with "RuntimeError: /usr/sbin/usermod can not be run" (772.90 KB, text/plain)
2001-12-08 03:57 UTC, Need Real Name
no flags Details
more detailed log of the problem & findings (3.45 KB, text/plain)
2001-12-08 16:33 UTC, Need Real Name
no flags Details
another anacdump.txt from 3rd attempt (757.58 KB, text/plain)
2001-12-08 16:35 UTC, Need Real Name
no flags Details
ls -l /usr/lib from failed install, to show missing libslang.so.1 (133.90 KB, text/plain)
2001-12-08 16:36 UTC, Need Real Name
no flags Details
ls -AlR of the root partition after failed install (809.80 KB, application/octet-stream)
2001-12-08 18:49 UTC, Need Real Name
no flags Details
list of files in the 'install' root and /mnt/runtime after faied install (103.25 KB, text/plain)
2001-12-09 21:12 UTC, Need Real Name
no flags Details

Description Joe Theriault 2001-11-13 20:35:39 UTC
From Bugzilla Helper:
User-Agent: Mozilla/4.78 [en] (X11; U; SunOS 5.6 sun4u)

Description of problem:
tryed the basic workstation install from installer, grub, and gnome 
I have included the write to floppy file from the installer

Version-Release number of selected component (if applicable):


How reproducible:
Sometimes

Steps to Reproduce:
1. Tryed reinstalling 7.2 several times
2. Three times I received unhandled exception. I finally wrote file out to
floppy
3. The other times I did not get the unhandled exception, the final reboot
failed after getting successful installation.
	

Additional info:

Hardware specs..
Intel d815eeaal mthbrd, 
PIII, 733, 256 cache, 133fsb, FCPGA processor
Riva tnt-2 AGP video card
Dell 1710 17" monitor
40 gig IDE H.D.  
384 MB memory
plextor px-w1610a/sw cd-rw drive
3.25 floppy

Comment 1 Jeremy Katz 2001-11-13 20:59:34 UTC
Could you attach the dump of the exception that you recieve?

Comment 2 Joe Theriault 2001-11-21 18:46:59 UTC
I  have submitted the dump and was wondering if any progress has been made. I
see this bug is still listed as needing info.. Let me know I am really waiting
for a result so i can install this ver on my computer...

Comment 3 Peter Lee 2001-11-26 06:04:16 UTC
I also have the same problem...please help

Comment 4 Joe Theriault 2001-11-28 20:49:52 UTC
	It has been 2wks since original bug submission. I have heard nothing. Is anyone
trying to reslove this problem? I hope to get some response. Please help.

Comment 5 Michael Fulbright 2001-12-03 22:10:21 UTC
I do not see any attachments to this bug - please try to attach the exception again.

Comment 6 Joe Theriault 2001-12-04 16:38:24 UTC
Created attachment 39588 [details]
this is dump attachment for bug 56198

Comment 7 Need Real Name 2001-12-08 03:53:07 UTC
I get a very similar error, except in my case /usr/sbin/usrmod can't be run. In addition
there is one thing that does not appear on the anaconda log: a message pops up
shortly after the last package is loaded which says something like 'can't load libslang.so.1'.
I don't know the exact error, because it gets overwritten, but I am sure about the filename.
Will attach dump and hopefully more detail about the error message if I get it.

Comment 8 Need Real Name 2001-12-08 03:57:06 UTC
Created attachment 40087 [details]
my anaconda dump with "RuntimeError: /usr/sbin/usermod can not be run"

Comment 9 Need Real Name 2001-12-08 16:25:19 UTC
I know why my install keeps failing, but I don't know how to fix it.
anaconda fails because it can't run /usr/sbin/usermod, because
/usr/lib/libslang.so.1 can't be loaded,  because it isn't there.

I have three attachments from my latest attempt: problog.txt , the detailed account;
anacdump2.txt, the latest anaconda dump; and usrlib.txt which is an ls -l of the
/usr/lib directory.

Comment 10 Need Real Name 2001-12-08 16:33:20 UTC
Created attachment 40107 [details]
more detailed log of the problem & findings

Comment 11 Need Real Name 2001-12-08 16:35:10 UTC
Created attachment 40108 [details]
another anacdump.txt from 3rd attempt

Comment 12 Need Real Name 2001-12-08 16:36:39 UTC
Created attachment 40109 [details]
ls -l /usr/lib from failed install, to show missing libslang.so.1

Comment 13 Need Real Name 2001-12-08 18:45:26 UTC
On closer examination I find that there isn't a /usr/sbin/usermod on the disk either, and I guess maybe it runs off the ramdisk or something. So maybe libslang.so.1 is 
supposed to load from the ramdisk. There is a /usr/sbin/kudzu which contains the string ' libslang.so.1'.
I'm going to stop for now; I'm also providing a ls -AlR of the whole install.

Comment 14 Need Real Name 2001-12-08 18:49:29 UTC
Created attachment 40127 [details]
ls -AlR of the root partition after failed install

Comment 15 Need Real Name 2001-12-09 21:10:27 UTC
OK. have some more info. Now it looks like anaconda
can't run '/usr/sbin/usermod' because there is no 'usermod'
anywhere on the system, even within the 'install' root.
Also, there is no 'chfn' in /usr/sbin or anywhere else
- this is the command which fails for jtheriault.edu

Actually there is /mnt/sysimage/usr/share/doc/nss_ldap-172/pam.d/chfn
but that is not executable.


Attachment INSROOT.TXT is a ls -lA of the 'install' root
and ls -lRA of the following subdirectories:

/dev 
/etc
/mnt/runtime
/modules
/proc
/sbin
/tmp
/var

This info was obtained by going into 'debug' after the failed
install, and getting a shell by running "os.system('sh')"
An 'ls -lAR' of what is '/mnt/sysimage' was previously provided
as attachment 40127 [details].

There is a '/usr/lib/libslang.so.1'  which is
really /mnt/runtime/usr/libslang.so.1
However, there is no /usr/sbin/usermod in this
environment or any 'usermod' file that I can find
anywhere.




Comment 16 Need Real Name 2001-12-09 21:12:10 UTC
Created attachment 40227 [details]
list of files in the 'install' root and /mnt/runtime after faied install

Comment 17 Need Real Name 2001-12-10 03:02:41 UTC
I tried the install using 'boot.img' floppy,  from a set of .iso files contained on
a hard disk (rather than the FTP install done previously) and it worked
fine this time. So I'm OK now. I have kept one of the failed installs on
a partition in case there is anything that might be useful to you there.


Comment 18 Peter Chokola 2001-12-25 02:05:47 UTC
I get the same error as the anacdump.txt file dated 12-04-2001 all the way up 
to the error at line 208.  After that I get
File "/tmp/updates/packages.py". line 793, in doPostinstallf.close()
IOError: [Errno: 28] no space left on device.

I can not dump the file because at that point my floppy drive fails.  Is there 
a special way to dump it to the floppy, ie I need a formatted disk or something?

If I load the workstation version it works.  If I do custom and select 
everything, I get the error.  I let the Red Hat software partition my drive and 
the drive is 36GBytes.  I just purchased Red Hat and this is my first load.

Comment 19 Michael Fulbright 2002-01-15 21:52:37 UTC
The error occurs because of a bad CD. By using the hard drive install you got
around the issue.

Comment 20 Need Real Name 2002-01-16 04:46:21 UTC
There was no CD involved. Install was from FTP image derived from downloaded ISO image (and MD5 checksum was OK). There may have been a problem with 
W32-based FTP server. The hard drive install , which worked, was from the same ISO images used to build the FTP directory from which the failed install occurred.


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