Bug 562031 - printing most PDFs hangs Ricoh printers
Summary: printing most PDFs hangs Ricoh printers
Keywords:
Status: CLOSED WONTFIX
Alias: None
Product: Fedora
Classification: Fedora
Component: cups
Version: 12
Hardware: All
OS: Linux
low
high
Target Milestone: ---
Assignee: Tim Waugh
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2010-02-05 02:52 UTC by Lonni J Friedman
Modified: 2023-07-04 08:04 UTC (History)
44 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of: 189931
Environment:
Last Closed: 2010-12-03 23:17:22 UTC
Type: ---
Embargoed:


Attachments (Terms of Use)

Description Lonni J Friedman 2010-02-05 02:52:13 UTC
+++ This bug was initially created as a clone of Bug #189931 +++

Description of problem:

I've been having trouble with printers hanging while printing output generated
by the cups pdftops filter.  I've attached the problem PDF.  The problem page is
page number 5.  I will also attach the captured output that would be sent to the
printer stripped to just page 5.

Version-Release number of selected component (if applicable):
cups-1.2-0.2.rc1.2.8

How reproducible:
Everytime

Printers tested with are a HP LaserJet 5M and a Ricoh Aficio 7200.  The HP
generates a 79 Service Error and I have to power cycle.  The Ricoh simply hangs
saying "Processing..." and I have to power cycle.

The Ricoh accepts raw PDF and prints that fine.  I can also print the file using
acroread.

--- Additional comment from orion.com on 2006-04-25 16:38:27 EDT ---

Created an attachment (id=128224)
PDF that hangs our printers

--- Additional comment from orion.com on 2006-04-25 16:39:56 EDT ---

Created an attachment (id=128225)
CUPS processed output for HP LaserJet 5M

--- Additional comment from orion.com on 2006-04-25 16:41:36 EDT ---

Created an attachment (id=128226)
CUPS processed output for Ricoh Aficio 7200

--- Additional comment from twaugh on 2006-04-26 05:18:40 EDT ---

If you downgrade CUPS to 1.1.23-30.2, by fetching the packages from
ftp://download.fedora.redhat.com/pub/fedora/linux/core/5/i386/os/Fedora/RPMS and
running:

rpm -Uvh --oldpackage cups-*.rpm

on those packages, then restart CUPS with '/sbin/service cups restart', and try
to print again, does the problem still occur?

--- Additional comment from orion.com on 2006-04-26 11:01:11 EDT ---

Created an attachment (id=128256)
CUPS 1.1.23-30.2 processed output for Ricoh 7200

Still hangs the printer.  Output is slightly different so I attached for
reference.

--- Additional comment from orion.com on 2006-09-08 13:17:15 EDT ---

Still hangs with cups 1.2.3-1.2

--- Additional comment from twaugh on 2006-12-18 11:13:06 EST ---

Could you please try 1.2.6-1.3.fc5 from updates-testing?

yum --enablerepo=updates-testing update 'cups*'

Thanks.

--- Additional comment from orion.com on 2006-12-18 13:52:20 EST ---

Still the same.  With the Ricoh I get 4 pages of gabled output then the hang. 
WIth the HP it prints 2-4 pages then hangs with the service error.

--- Additional comment from orion.com on 2007-10-17 16:23:53 EDT ---

Still the same with cups-1.3.3-3.fc8

--- Additional comment from twaugh on 2008-02-26 10:20:11 EST ---

I see something similar with an HP LaserJet 6MP: it just doesn't give any output
when using the PostScript driver.  Trying with raster drivers such as hpijs or
gutenprint gives good results.

My best guess is that the PostScript for page 5 does not fit into the printer's
memory, whereas the PDF does.  If you try the hpijs driver instead of the
PostScript driver with the HP LaserJet 5M, do you also see correct output?

I have no work-around to suggest for the Ricoh model, unfortunately.

--- Additional comment from orion.com on 2008-03-10 12:13:45 EDT ---

hpijs does work.  I'd be surprised if it's a memory thing (directly) with the
Ricoh - it does have 256MB of memory, which seems to be a fair amount.  The 5M
is pretty limited on memory.

Comment 1 Lonni J Friedman 2010-02-05 02:54:40 UTC
Just to comment, I've been seeing this problem for a very long time in Fedora (all the way up to & including Fedora 12) with an assortment of different Ricoh laserjet printers, and many many different PDFs.  For the most part, its harder to find a PDF that doesn't hang the printer than one that works reliably.  As far as I can tell, PDFs that have alot of graphics tend to cause more problems than PDFs that are mostly just text.  The only workaround that I've found is to print each page of a PDF as a separate print job.  That gets really painful quickly for PDF documents that are dozens of pages long.

I'm willing to try anything to resolve this as its a really obnoxious bug.

Comment 2 Bug Zapper 2010-11-03 22:59:48 UTC
This message is a reminder that Fedora 12 is nearing its end of life.
Approximately 30 (thirty) days from now Fedora will stop maintaining
and issuing updates for Fedora 12.  It is Fedora's policy to close all
bug reports from releases that are no longer maintained.  At that time
this bug will be closed as WONTFIX if it remains open with a Fedora 
'version' of '12'.

Package Maintainer: If you wish for this bug to remain open because you
plan to fix it in a currently maintained version, simply change the 'version' 
to a later Fedora version prior to Fedora 12's end of life.

Bug Reporter: Thank you for reporting this issue and we are sorry that 
we may not be able to fix it before Fedora 12 is end of life.  If you 
would still like to see this bug fixed and are able to reproduce it 
against a later version of Fedora please change the 'version' of this 
bug to the applicable version.  If you are unable to change the version, 
please add a comment here and someone will do it for you.

Although we aim to fix as many bugs as possible during every release's 
lifetime, sometimes those efforts are overtaken by events.  Often a 
more recent Fedora release includes newer upstream software that fixes 
bugs or makes them obsolete.

The process we are following is described here: 
http://fedoraproject.org/wiki/BugZappers/HouseKeeping

Comment 3 Bug Zapper 2010-12-03 23:17:22 UTC
Fedora 12 changed to end-of-life (EOL) status on 2010-12-02. Fedora 12 is 
no longer maintained, which means that it will not receive any further 
security or bug fix updates. As a result we are closing this bug.

If you can reproduce this bug against a currently maintained version of 
Fedora please feel free to reopen this bug against that version.

Thank you for reporting this bug and we are sorry it could not be fixed.

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