Description of problem: Customer is unable to download incremental cds to update their satellite. For example, navigating to: https://rhn.redhat.com/rhn/software/channel/downloads/Download.do?cid=9718 Shows "Missing file" instead of downloadable links for incremental channel isos. I spot-checked a few other Satellite channels and it appears all sat 5.3 channel incrementals are missing - https://rhn.redhat.com/rhn/software/channel/downloads/Download.do?cid=9716 Red Hat Network Satellite (v5.3 for Server v5 s390x) https://rhn.redhat.com/rhn/software/channel/downloads/Download.do?cid=9716 Red Hat Network Satellite (v5.3 for Server v5 x86) https://rhn.redhat.com/rhn/software/channel/downloads/Download.do?cid=9718 Red Hat Network Satellite (v5.3 for Server v5 AMD64 / Intel64) Satellite 5.1 and 5.2 channels are fine. Version-Release number of selected component (if applicable): Red Hat Network (RHN) Satellite 5.3.0 How reproducible: Always. Steps to Reproduce: 1. navigate to Satellite 5.3 channels (see above) on RHN Hosted 2. expand all under "View Incremental Channel Content ISOs for Satellite" Actual results: "Missing file" where the download links should be Expected results: Download links to isos Additional info:
This turned out to be an infrastructural problem, which was discussed and resolved internally. For the record, the cause of the problem (to quote Grant Gainey) was: https://bugzilla.redhat.com/show_bug.cgi?id=511170 Basically, a bug in NetApp caused NFS-mounted directories to show as empty, even tho they actually aren't. I'm closing this. Reopen, in case the problem hits us again.