Bug 579760 - Cannot override low ink/toner errors
Summary: Cannot override low ink/toner errors
Keywords:
Status: CLOSED DUPLICATE of bug 579355
Alias: None
Product: Fedora
Classification: Fedora
Component: hplip
Version: 12
Hardware: All
OS: Linux
low
medium
Target Milestone: ---
Assignee: Tim Waugh
QA Contact: Fedora Extras Quality Assurance
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2010-04-06 13:39 UTC by Craig Routledge
Modified: 2010-04-07 15:09 UTC (History)
2 users (show)

Fixed In Version:
Clone Of:
Environment:
Last Closed: 2010-04-07 14:39:01 UTC
Type: ---
Embargoed:


Attachments (Terms of Use)
Printer troubleshooting output (165.94 KB, text/plain)
2010-04-07 01:21 UTC, Craig Routledge
no flags Details

Description Craig Routledge 2010-04-06 13:39:40 UTC
Description of problem:

My printer (an HP 6310 inkjet) is a little overzealous and starts giving warnings about low ink long before it actually starts printing faded pages.  I used to just ignore the warnings and replace the ink when actually needed.

The latest update to cups now generates a show-stopping error instead of just a warning and won't let me print until I replace the cartridge.  This is way too expensive and wasteful.

Note that I'm reporting the error-handling behaviour, not the low-ink setting.  There are plenty of times I don't mind faded documents for personal use and would like the printing system to proceed regardless.

Version: 1.4.2
Release: 28.fc12

Steps to Reproduce:
1. Try to print anything when the ink is reported as low but not empty
  
Actual results:
Error forbids any printing at all

Expected results:
Nagging

Comment 1 Jiri Popelka 2010-04-06 15:15:20 UTC
Similar to Bug #573891.

Can you attach output from Printing troubleshooter ?
https://fedoraproject.org/wiki/Printing/Debugging#Printing_troubleshooter

Thanks

Comment 2 Craig Routledge 2010-04-07 01:21:10 UTC
Created attachment 404813 [details]
Printer troubleshooting output

Comment 3 Jiri Popelka 2010-04-07 09:19:47 UTC
'D [06/Apr/2010:21:19:14 -0400] [Job 33] prnt/hpcups/HPCupsFilter.cpp 361: DEBUG: Bad PPD - hpPrinterLanguage not found',

Looks like duplicate of Bug #579355.

Please delete the printer queue and configure it again to see if this is only duplicate of #579355 or also some other bug.

Comment 4 Tim Waugh 2010-04-07 14:36:43 UTC
Actually, if you haven't deleted the printer queue yet it would be great if you could test whether a new set of packages fixes the problem for you.

hplip-3.10.2-3.fc12
http://koji.fedoraproject.org/koji/buildinfo?buildID=165851

Download the packages for the architecture you are using and then run this command as root:

yum update --nogpgcheck hplip*.rpm hpijs*.rpm libsane-hpaio*.rpm

Then try printing.  Hopefully this will avoid the need for you (or anyone else) to have to re-create all their printer queues.

Comment 5 Tim Waugh 2010-04-07 14:39:01 UTC

*** This bug has been marked as a duplicate of bug 579355 ***

Comment 6 Craig Routledge 2010-04-07 14:48:07 UTC
Drat, I was just posting that everything was working again after deleting and re-creating the printer when I got the following:

"Mid-air collision detected!  Someone else has made changes to bug 579760 at the same time you were trying to."

I'll try rolling back to the initial F12 release packages, and see if I can re-create the situation.

Comment 7 Craig Routledge 2010-04-07 15:09:50 UTC
Okay, rolling back to initial F12 release created too many dependency problems, but I was able to downgrade to the 3.9 series.  The problem re-appeared upon updating to the 3.10 versions currently in updates.  Then trying your new builds fixed it without needing to re-create the printer.  So it looks like the latest builds work, at least here.

Thanks for your prompt help, Jiri and Tim.


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