Bug 589061 - Registration for software updates
Summary: Registration for software updates
Keywords:
Status: CLOSED WONTFIX
Alias: None
Product: Red Hat Enterprise Linux 5
Classification: Red Hat
Component: rhn-client-tools
Version: 5.4
Hardware: x86_64
OS: Linux
low
medium
Target Milestone: rc
: ---
Assignee: Milan Zázrivec
QA Contact: Red Hat Satellite QA List
URL:
Whiteboard:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 2010-05-05 09:36 UTC by Erik Totté
Modified: 2011-01-21 16:03 UTC (History)
0 users

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2011-01-21 16:03:49 UTC
Target Upstream Version:


Attachments (Terms of Use)
Activation error (51.46 KB, image/x-png)
2010-05-05 09:36 UTC, Erik Totté
no flags Details

Description Erik Totté 2010-05-05 09:36:30 UTC
Created attachment 411527 [details]
Activation error

Hi,

When registrating with Red Hat Network with activation key "db3a-cd72-d891-eacd"
, I recieve the following error (view screenshot in attachment). 

Below, please find the content of /var/log/up2date
/******************************************************************************/
[Wed May  5 12:42:53 2010] rhn_register updateLoginInfo() login info
[Wed May  5 12:45:56 2010] rhn_register Registered login info.
[Wed May  5 12:45:59 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1,
[Wed May  5 12:46:06 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2,
[Wed May  5 12:46:13 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3,
[Wed May  5 12:46:20 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4,
[Wed May  5 12:46:28 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5,
[Wed May  5 12:46:28 2010] rhn_register Error communicating with server. The message was:
Internal Server Error
[Wed May  5 12:46:28 2010] rhn_register There was an error while activating the installation number found on disk:
Error communicating with server. The message was:
Internal Server Error
[Wed May  5 12:56:28 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #1,
[Wed May  5 12:56:35 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #2,
[Wed May  5 12:56:42 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #3,
[Wed May  5 12:56:49 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #4,
[Wed May  5 12:56:56 2010] rhn_register A protocol error occurred: Internal Server Error , attempt #5,
/******************************************************************************/

Kind regards,

Erik Totté
Assistent - Directie Aankoop, Infrastructuur en Informatica
Vlaams Parlement
Leuvenseweg 86
1011 Brussel
Tel: (0)2 552 40 81
erik.totte@vlaamsparlement.be

Comment 1 Michal Hlavinka 2010-05-05 10:34:56 UTC
rhn_register is part of rhn-setup (rhn-client-tools src.rpm), I'll change the component

Comment 2 Milan Zázrivec 2011-01-21 16:03:49 UTC
# python /usr/lib/python2.4/site-packages/instnum.py db3a-cd72-d891-eacd
Product: RHEL Server
Type: Entitlement
Options: Standard Level3 FullProd VirtPlatform
Allowed CPU Sockets: None
Allowed Virtual Instances: None
Package Repositories: Server VT Cluster ClusterStorage

key: 14367437 'db3acd'
checksum: 114 '72'
options: 8584 'Standard Level3 FullProd VirtPlatform'
socklimit: None 'None'
virtlimit: None 'None'
type: 1 'Entitlement'
product: 0 'server'

{'Virt': 'VT', 'Base': 'Server', 'ClusterStorage': 'ClusterStorage', 'Cluster': 'Cluster'}

db3a-cd72-d891-eacd

The installation number shown seems OK, although it's very unlikely
this is a client side problem (judging by the internal server error
messages).

Please contact Red Hat Customer support if this is still an issue.

Thank you.


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