Bug 615932 - Report can't file bugs to Bugzilla anymore
Summary: Report can't file bugs to Bugzilla anymore
Alias: None
Product: Red Hat Enterprise Linux 6
Classification: Red Hat
Component: report   
(Show other bugs)
Version: 6.0
Hardware: All Linux
Target Milestone: rc
: ---
Assignee: Gavin Romig-Koch
QA Contact: BaseOS QE - Apps
Depends On:
TreeView+ depends on / blocked
Reported: 2010-07-19 09:57 UTC by Alexander Todorov
Modified: 2010-07-19 13:34 UTC (History)
0 users

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of:
Last Closed: 2010-07-19 13:34:31 UTC
Type: ---
Regression: ---
Mount Type: ---
Documentation: ---
Verified Versions:
Category: ---
oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---

Attachments (Terms of Use)

Description Alexander Todorov 2010-07-19 09:57:31 UTC
Description of problem:
Anaconda bug filing mechanism which is using report can't file bugs to Bugzilla anymore. The buttons that I now see are:

FTP to dropbox.redhat.com
Red Hat Global Support

Version-Release number of selected component (if applicable):

How reproducible:

Steps to Reproduce:
1. Hit a bug in anaconda and select Save or
2. go to /etc/report.d and `grep bugzilla *'
Actual results:
No support for bugzilla.redhat.com

Expected results:
Users can file bugs directly into bugzilla.redhat.com

Additional info:
This is change in behavior from previous snapshots. 
The ability to file bugs directly in bugzilla is a big advantage for Red Hat QE teams. Please add it back.

Comment 1 Gavin Romig-Koch 2010-07-19 13:34:31 UTC
This is intentional.  

In order to receive the support they have paid for, customers must report bugs through Red Hat's customer portal.  Including bugzilla in the list of default options would at best be confusing, and could imply that customer can receive official support through bugzilla.

During the beta it is our policy that beta testers report bugs directly to bugzilla, so it was appropriate that we include the bugzilla target in report during the beta.

The Fedora and EPEL versions of report will continue to have the bugzilla plugin and target (and won't have the RHT portal plugin or target), and those who need/want the bugzilla plugin in RHEL-5 can use the EPEL one.

It has been suggested/requested that we include and support report's bugzilla in RHEL6, but not include in the target list by default.  This would be possible, but would require that the package python-bugzilla be added to the list of supported RHEL6 packages, and I can't be the support resource for that package.

Note You need to log in before you can comment on or make changes to this bug.