Description of problem: I've got a HP LaserJet M1522nf MFP connected via the network. The URI is dnssd://HP%20LaserJet%20M1522nf%20MFP%20(33A743)._pdl-datastream._tcp.local/ There is nothing wrong with the printer, but CUPS complains about media jam and out of paper and no toner. Yet lpq says it is active and printing. Version-Release number of selected component (if applicable): cups-1.4.4-8.fc15.x86_64 How reproducible: Seems to happen each time I send something to the printer since I updated to this CUPS (on August 14, 2010). Steps to Reproduce: 1. lpr somefile.pdf 2. 3. Actual results: Error windows: - Media jam - Out of paper - Out of toner lpq says "active and printing" (my job, even). System->Administration->Printing shows the printer with an '!' in a yellow triangle Expected results: No noise... Additional info:
Would it be possible to attach output from Printing troubleshooter ? https://fedoraproject.org/wiki/Printing/Debugging#Printing_troubleshooter
Created attachment 439141 [details] error_out after printing a few files as requested I followed the steps for getting printing debug info. One comment: The /varLog/cups/error_log file isn't readable by "normal accounts", it should be documented how to get at it.
Horst: the troubleshooter would have done that for you, as well as including other useful information...
Created attachment 439175 [details] The resulting troubleshoot.txt file after printing the test page OK The printer shows with a warning in System->Administration->Printing. Clicking on the printer icon, its toner level icon says there is nearly 100% left (true, was changed recently), but Status Messages says: Printer 'dcsc' has no toner left Printer 'dcsc': 'Door open' Both are nonsense. There is new toner, the printer has no "door", and it prints without any trouble.
(In reply to comment #3) > Horst: the troubleshooter would have done that for you, as well as including > other useful information... Yep, found out too late (see comment 4 ;-). But the "Manual troubleshooting" section doesn't warn about that (and I remember strange problems with BZ when a file I tried to attach wasn't readable, so...) Thanks for the handholding!
D [17/Aug/2010:13:31:25 -0400] [Job 143] STATE: -media-low-report', D [17/Aug/2010:13:31:25 -0400] [Job 143] STATE: -media-empty-warning', D [17/Aug/2010:13:31:25 -0400] [Job 143] STATE: -toner-low-report', D [17/Aug/2010:13:31:25 -0400] [Job 143] STATE: +toner-empty-warning', D [17/Aug/2010:13:31:25 -0400] [Job 143] STATE: +door-open-report', D [17/Aug/2010:13:31:25 -0400] [Job 143] STATE: -media-jam-warning', D [17/Aug/2010:13:31:25 -0400] [Job 143] STATE: -input-tray-missing-warning', D [17/Aug/2010:13:31:25 -0400] [Job 143] STATE: -output-tray-missing-warning', D [17/Aug/2010:13:31:25 -0400] [Job 143] STATE: -marker-supply-missing-warning', D [17/Aug/2010:13:31:25 -0400] [Job 143] STATE: -output-area-almost-full-report', D [17/Aug/2010:13:31:25 -0400] [Job 143] STATE: -output-area-full-warning', This is the printer's response to the hrPrinterDetectedErrorState SNMP request (see backend/snmp-supplies.c). If it's incorrect, perhaps CUPS needs to have a quirk for it (see CUPS STR #3551).
Seems to have gone away in cups-1.4.4-10.fc15.x86_64
Could you run the troubleshooter again and look for that same snippet (lots of "STATE: +/-" lines) to compare? I'm not aware of anything that's likely to have changed this.
Created attachment 451415 [details] The resulting troubleshoot.txt file after printing the test page and another file OK No complaints this time, all STATE: lines (except for "connecting to device") start '-' Whatever the problem was it went away in the meantime. cups-1.4.4-11.fc15.x86_64
OK. Thanks for re-testing. I think the original issue was due to an incorrect/unexpected SNMP response given by the printer.