Red Hat Bugzilla – Bug 65336
Bugzilla needs a generic 'Sorry' for RH folk.
Last modified: 2007-04-18 12:42:43 EDT
Description of Problem:
I've heard of, and experienced, a RH developer in Bugzilla closing a bug and
leaving a slightly (or blatantly) condescending remark. Granted a lot of bugs
are well out of RH's control. In my case I submitted one recently about JRE
and Konq and Bero felt he couldn't properly debug it, which is fine.
My concern is that the more exposure OSS gets, the more exposure RH gets, and
the more eyes will visit Bugzilla. The other day, for example, I exchanged
email with Walt Mossberg of the WSJ after his StarOffice review.
What if it had been Mr. Mossberg who got a harsh response in Bugzilla? Would
RH (or OSS in general) want that to make the paper?
My suggestion is this: Provide a generic button for the developers so when
they NOTABUG something that they have no control over (nVidia closed code,
JRE, etc.) that they can insert a generic "Sorry but Red Hat cannot support
packages not included with the standard distributions or boxed sets.
Professional Services can be provided, yada yada yada"... and an additional
line "Perhaps community resources like USENET (groups.google.com) and IRC
(#redhat on openprojects.net) will be of assistence." .. and finally "We're
sorry for the inconvienience, have a nice day."..
See what I'm getting at?
It's just a though. Cheers, -Ali
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. Submit a bug report about something RH really has no control over.
2. Sit back and watch the (possibly) condescending (if not rude) response.
It motivated me to submit this RFE instead of respond to the developer further
To move on with my life. Get over it. ;-)
I am Jack's bizarre Bugzilla RFE. ;-)
Thank you for the bug report. This is what we have been doing now with Stock
Bug responses as part of our triaging project. See "Unsupported Components" as