Description of problem:
The notification templates feature and usage of the following tokens: RESOURCE_PLATFORM and RESOURCE_PARENT should be added in the product documentation.
This has been documented in upstream RHQ project: http://www.rhq-project.org/display/RHQ/Design-Resource+operations+for+alerts#Design-Resourceoperationsforalerts-Tokensforalertoperationssender
I believe these are covered in the table of available alert tokens in the 2.4 docs:
Bulk closing of BZs that have no target version set, but which are ON_QA for more than a year and thus are in production for a long time.