Description of problem: The notification templates feature and usage of the following tokens: RESOURCE_PLATFORM and RESOURCE_PARENT should be added in the product documentation. This has been documented in upstream RHQ project: http://www.rhq-project.org/display/RHQ/Design-Resource+operations+for+alerts#Design-Resourceoperationsforalerts-Tokensforalertoperationssender
I believe these are covered in the table of available alert tokens in the 2.4 docs: http://docs.redhat.com/docs/en-US/JBoss_Operations_Network/2.4/html/Basic_Admin_Guide/assigning-alert-operations.html#tab.alert-op-tokens
Bulk closing of BZs that have no target version set, but which are ON_QA for more than a year and thus are in production for a long time.