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Bug 668547

Summary: Error dialog causes traceback and lock up
Product: Red Hat Enterprise Linux 6 Reporter: J.C. Molet <jmolet>
Component: subscription-managerAssignee: Adrian Likins <alikins>
Status: CLOSED ERRATA QA Contact: J.C. Molet <jmolet>
Severity: medium Docs Contact:
Priority: low    
Version: 6.1CC: alikins
Target Milestone: rc   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2011-05-19 13:38:44 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 639436    

Description J.C. Molet 2011-01-10 19:04:50 UTC 
Description of problem:
When subscribing to a subscription that you are already subscribed to it throws an error.  This is the expected behavior, except that the error dialog itself seems to throw a traceback.  This sometimes causes subscription-manager-gui to lock up completely.

Version-Release number of selected component (if applicable):
subscription-manager-firstboot-0.93.10-1.git.4.433f1bd.el6.x86_64
subscription-manager-gnome-0.93.10-1.git.4.433f1bd.el6.x86_64
subscription-manager-0.93.10-1.git.4.433f1bd.el6.x86_64


How reproducible:
Traceback happens always.
The lock up happens randomly and cannot be consistently reproduced.

Steps to Reproduce:
1.  Install rhsm-gui and all required deps.
2.  Register rhsm
3.  Subscribe to a subscription that has at least 2 available subscriptions
4.  Toggle the search filters so you can see the subscription you just subscribed to again.
5.  Try to subscribe to that subscription again.
6.  Hit ok on the error pop up.
  
Actual results:
The dialog throws this traceback:

Traceback (most recent call last):
  File "/usr/share/rhsm/gui/messageWindow.py", line 64, in _on_response_event
    self.emit('response', rc)
TypeError: object at 0x1f14c30 of type ErrorDialog is not initialized
Traceback (most recent call last):
  File "/usr/share/rhsm/gui/messageWindow.py", line 64, in _on_response_event
    self.emit('response', rc)
TypeError: object at 0x1f14c30 of type ErrorDialog is not initialized
Traceback (most recent call last):
  File "/usr/share/rhsm/gui/messageWindow.py", line 64, in _on_response_event
    self.emit('response', rc)
TypeError: object at 0x1f14c30 of type ErrorDialog is not initialized
Traceback (most recent call last):
  File "/usr/share/rhsm/gui/messageWindow.py", line 64, in _on_response_event
    self.emit('response', rc)
TypeError: object at 0x1f14c30 of type ErrorDialog is not initialized

Sometimes when you hit OK it locks up the program.

Expected results:
There error dialog shows and closes normally.
Comment 1 Adrian Likins 2011-01-12 16:44:54 UTC 
This seems to be working now. I think the commit:


commit 5923ded32b3f4da3ce34af3db977ec79113538cd
Author: Devan Goodwin <dgoodwin>
Date:   Fri Jan 7 15:06:30 2011 -0400

    668006: Error handling fixes.
    
    Removed the translated string from python-rhsm (which shouldn't have
    translations required) in favor of an actual NetworkException, which we
    can catch here and then display the translated message.
    
    Includes some general error handling cleanup.


May have fixed this issue as well.
Comment 2 J.C. Molet 2011-01-20 15:25:29 UTC 
python-rhsm-0.94.15-1.git.0.b738ea1.el6.noarch
subscription-manager-0.93.13-1.git.4.769efa1.el6.x86_64
subscription-manager-firstboot-0.93.13-1.git.4.769efa1.el6.x86_64
subscription-manager-gnome-0.93.13-1.git.4.769efa1.el6.x86_64


fixed as tested in ^
Comment 3 errata-xmlrpc 2011-05-19 13:38:44 UTC 
An advisory has been issued which should help the problem
described in this bug report. This report is therefore being
closed with a resolution of ERRATA. For more information
on therefore solution and/or where to find the updated files,
please follow the link below. You may reopen this bug report
if the solution does not work for you.

http://rhn.redhat.com/errata/RHEA-2011-0611.html