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Description of problem: Basically, the line `Reason media-empty-error` gets added to the printer in the printers.conf on the server when it runs out of paper, but never goes away, even if paper is added to the printer. You can manually remove the lines from the printers.conf and restart cups, but the problem will just reappear again once the printer runs out of paper. I have yet to see a Red Hat bugzilla against this problem, but came across the workaround here: https://bugs.launchpad.net/ubuntu/+source/cups/+bug/559331 Version-Release number of selected component (if applicable): cups-1.4.2-35.el6_0.1.x86_64 cups-libs-1.4.2-35.el6_0.1.i686 cups-libs-1.4.2-35.el6_0.1.x86_64 cups-pdf-2.5.0-4.el6.x86_64 How reproducible: always Steps to Reproduce: 1. submit print job larger then amount of paper 2. when paper is out, refill paper and continue from printer Actual results: cups complains that printer is out of paper Expected results: Error to be cleared once paper is refilled Additional info:
This could either be a driver problem or a backend (job transport) problem. What does this command say for the queue that exhibits this problem?: grep ^.NickName /etc/cups/ppd/* (This will tell us which driver is being used.) Also, what does 'lpstat -s' say for the queue that exhibits the problem? (This will tell us which backend is being used.) Thanks.
Any news? Thanks & regards, Phil
Please note that information is required in order to make progress on this bug report. See comment #2.