Note: This bug is displayed in read-only format because the product is no longer active in Red Hat Bugzilla.
RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.

Bug 716990

Summary: subscription-manager list --available throws traceback
Product: Red Hat Enterprise Linux 6 Reporter: John Sefler <jsefler>
Component: subscription-managerAssignee: Bryan Kearney <bkearney>
Status: CLOSED NOTABUG QA Contact: John Sefler <jsefler>
Severity: urgent Docs Contact:
Priority: unspecified    
Version: 6.2CC: spandey
Target Milestone: rc   
Target Release: ---   
Hardware: Unspecified   
OS: Unspecified   
Whiteboard:
Fixed In Version: Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of: Environment:
Last Closed: 2011-06-27 22:04:46 UTC Type: ---
Regression: --- Mount Type: ---
Documentation: --- CRM:
Verified Versions: Category: ---
oVirt Team: --- RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: --- Target Upstream Version:
Embargoed:
Bug Depends On:    
Bug Blocks: 682238    

Description John Sefler 2011-06-27 16:59:02 UTC
Description of problem:
Cannot list available pools after registering as testuser1 against onpremises candlepin deployed with TESTDATA=1


Version-Release number of selected component (if applicable):
[root@jsefler-onprem-62server ~]# rpm -q subscription-manager
subscription-manager-0.96.1-1.git.264.7cc914b.el6.x86_64
[root@jsefler-onprem-62candlepin proxy]# git branch
  0.3
* master
[root@jsefler-onprem-62candlepin proxy]# git show-ref | grep master
70e2d46fe53aefa75b42a8c0b82debc22ce94250 refs/heads/master
70e2d46fe53aefa75b42a8c0b82debc22ce94250 refs/remotes/origin/master


How reproducible:


Steps to Reproduce:
[root@jsefler-onprem-62server ~]# subscription-manager register --username=testuser1 --password=password --owner=admin
admin
822346d4-fef7-492a-8354-974428d307ed jsefler-onprem-62server.usersys.redhat.com
[root@jsefler-onprem-62server ~]# subscription-manager list --available
consumer: admin not found

^^^ DID NOT EXPECT THAT (EXPECTED A LIST OF POOLS)
  

Additional info:
# tail -f /var/log/rhsm/rhsm.log


2011-06-27 12:53:29,904 [INFO]  @connection.py:320 - Using certificate authentication: key = /etc/pki/consumer/key.pem, cert = /etc/pki/consumer/cert.pem, ca = /etc/rhsm/ca/, insecure = False
2011-06-27 12:53:29,904 [INFO]  @connection.py:330 - Connection Established: host: jsefler-onprem-62candlepin.usersys.redhat.com, port: 8443, handler: /candlepin
2011-06-27 12:53:30,066 [DEBUG]  @certlib.py:659 - Sorting product and entitlement cert status for: 2011-06-27 12:53:30.065978
2011-06-27 12:53:30,099 [DEBUG]  @certlib.py:677 - Installed product IDs: ['100000000000060', '1144', '100000000000011', '100000000000010', '100000000000013', '100000000000012', '100000000000015', '27060', '917571', '1', '37069', '37068', '37080', '37065', '37067', '37060', '37062', '100000000000006', '100000000000007', '100000000000004', '100000000000005', '100000000000002', '100000000000003', '100000000000000', '100000000000001', '100000000000020', '100000000000022', '100000000000009', '100000000000008', '37090', '37070']
2011-06-27 12:53:30,099 [DEBUG]  @certlib.py:668 - valid entitled products: []
2011-06-27 12:53:30,099 [DEBUG]  @certlib.py:669 - expired entitled products: []
2011-06-27 12:53:30,101 [INFO]  @connection.py:168 - work in insecure mode ?:False
2011-06-27 12:53:30,101 [INFO]  @connection.py:172 - loading ca pem certificates from: /etc/rhsm/ca/
2011-06-27 12:53:30,101 [INFO]  @connection.py:156 - loading ca certificate '/etc/rhsm/ca/fakamai-cp1.pem'
2011-06-27 12:53:30,102 [INFO]  @connection.py:156 - loading ca certificate '/etc/rhsm/ca/jsefler-onprem-62candlepin.pem'
2011-06-27 12:53:30,102 [INFO]  @connection.py:156 - loading ca certificate '/etc/rhsm/ca/redhat-uep.pem'
2011-06-27 12:53:30,103 [INFO]  @connection.py:156 - loading ca certificate '/etc/rhsm/ca/candlepin-stage.pem'
2011-06-27 12:53:30,319 [INFO]  @connection.py:199 - status code: 200
2011-06-27 12:53:30,323 [INFO]  @connection.py:168 - work in insecure mode ?:False
2011-06-27 12:53:30,323 [INFO]  @connection.py:172 - loading ca pem certificates from: /etc/rhsm/ca/
2011-06-27 12:53:30,324 [INFO]  @connection.py:156 - loading ca certificate '/etc/rhsm/ca/fakamai-cp1.pem'
2011-06-27 12:53:30,325 [INFO]  @connection.py:156 - loading ca certificate '/etc/rhsm/ca/jsefler-onprem-62candlepin.pem'
2011-06-27 12:53:30,326 [INFO]  @connection.py:156 - loading ca certificate '/etc/rhsm/ca/redhat-uep.pem'
2011-06-27 12:53:30,327 [INFO]  @connection.py:156 - loading ca certificate '/etc/rhsm/ca/candlepin-stage.pem'
2011-06-27 12:53:30,469 [INFO]  @connection.py:199 - status code: 404
2011-06-27 12:53:30,471 [ERROR]  @managercli.py:50 - exception caught in subscription-manager
2011-06-27 12:53:30,471 [ERROR]  @managercli.py:51 - consumer: admin not found
Traceback (most recent call last):
  File "/usr/sbin/subscription-manager", line 78, in <module>
    sys.exit(abs(main() or 0))
  File "/usr/sbin/subscription-manager", line 69, in main
    return managercli.CLI().main()
  File "/usr/share/rhsm/subscription_manager/managercli.py", line 933, in main
    cmd.main()
  File "/usr/share/rhsm/subscription_manager/managercli.py", line 197, in main
    self._do_command()
  File "/usr/share/rhsm/subscription_manager/managercli.py", line 815, in _do_command
    facts, self.options.all, on_date)
  File "/usr/share/rhsm/subscription_manager/managerlib.py", line 374, in getAvailableEntitlements
    dlist = list_pools(cpserver, consumer_uuid, facts, all, active_on)
  File "/usr/share/rhsm/subscription_manager/managerlib.py", line 355, in list_pools
    return uep.getPoolsList(ownerid, consumer_uuid, all, active_on)
  File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 503, in getPoolsList
    results = self.conn.request_get(method)
  File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 222, in request_get
    return self._request("GET", method)
  File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 200, in _request
    self.validateResponse(result)
  File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 219, in validateResponse
    parsed['displayMessage'])
RestlibException: consumer: admin not found

Comment 2 John Sefler 2011-06-27 17:24:01 UTC
[root@jsefler-onprem-62server ~]# rpm -q python-rhsm
python-rhsm-0.96.5-1.git.4.46b31eb.el6.noarch

Comment 3 Bryan Kearney 2011-06-27 17:25:02 UTC
what version of python-rhsm do you have?

Comment 4 John Sefler 2011-06-27 22:04:46 UTC
Closing as NOTABUG...
My versions of python-rhsm and subscription-manager where incompatible.

The following versions do NOT throw a traceback on list --available...

[root@jsefler-onprem-62server ~]# rpm -q subscription-manager
subscription-manager-0.96.2-1.git.6.a062826.el6.x86_64
[root@jsefler-onprem-62server ~]# rpm -q python-rhsm
python-rhsm-0.96.5-1.git.4.46b31eb.el6.noarch