RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 718205 - Gui : Fetching owner list process is not getting end for testuser3
Summary: Gui : Fetching owner list process is not getting end for testuser3
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 6
Classification: Red Hat
Component: subscription-manager
Version: 6.2
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: rc
: ---
Assignee: Bryan Kearney
QA Contact: John Sefler
URL:
Whiteboard:
Depends On:
Blocks: rhsm-rhel62
TreeView+ depends on / blocked
 
Reported: 2011-07-01 11:47 UTC by spandey
Modified: 2015-04-23 23:56 UTC (History)
4 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2011-12-06 17:21:49 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)
User testuser3 is not able to register with any orgs. (12.39 KB, image/png)
2011-08-03 16:12 UTC, John Sefler 		no flags Details
View All


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2011:1695 0 normal SHIPPED_LIVE subscription-manager bug fix and enhancement update 2011-12-06 01:23:29 UTC

Description spandey 2011-07-01 11:47:41 UTC 
Description of problem:


Version-Release number of selected component (if applicable):


How reproducible:
3/3

Prerequisites :
Candlepin : On-premise 
Client : Rhel6 With following subscription-manager 
subscription-manager-firstboot-0.96.2-1.el6.x86_64
subscription-manager-gnome-0.96.2-1.el6.x86_64
subscription-manager-0.96.2-1.el6.x86_64

Steps to Repro : 
Launch subscription-manager gui.
Register client using testuser3

Expected Result : 
Client should register to candlepin as Read_only admin owner 

Actual Result : 
Gui : Never ended owner fetch process is going on.





snip of rhsm.log 


[root@dhcp201-207 ~]# tail -f /var/log/rhsm/rhsm.log
2011-07-01 06:39:37,838 [INFO]  @connection.py:156 - loading ca certificate '/etc/rhsm/ca/candlepin-ca.pem'
2011-07-01 06:39:37,838 [INFO]  @connection.py:156 - loading ca certificate '/etc/rhsm/ca/candlepin-stage.pem'
2011-07-01 06:39:37,838 [INFO]  @connection.py:156 - loading ca certificate '/etc/rhsm/ca/fakamai-cp1.pem'
2011-07-01 06:39:37,838 [INFO]  @connection.py:156 - loading ca certificate '/etc/rhsm/ca/redhat-uep.pem'
2011-07-01 06:39:37,839 [INFO]  @connection.py:170 - work in insecure mode ?:False
2011-07-01 06:39:37,900 [INFO]  @connection.py:198 - status code: 200
2011-07-01 06:39:38,699 [DEBUG]  @certlib.py:679 - Sorting product and entitlement cert status for: 2011-07-01 06:39:38.699768
2011-07-01 06:39:38,701 [DEBUG]  @certlib.py:697 - Installed product IDs: ['69']
2011-07-01 06:39:38,701 [DEBUG]  @certlib.py:688 - valid entitled products: []
2011-07-01 06:39:38,701 [DEBUG]  @certlib.py:689 - expired entitled products: []
Comment 2 John Sefler 2011-07-01 17:07:29 UTC 
Probably related, I am also seeing problems registering some users from the cli...

# subscription-manager register --username=testuser3 --password=password
User testuser3 cannot access owner admin

# subscription-manager register --username=happy --password=password
User happy cannot access owner snowwhite

# subscription-manager register --username=sleepy --password=password
User sleepy cannot access owner snowwhite

# subscription-manager register --username=bashful --password=password
User bashful cannot access owner snowwhite

# subscription-manager register --username=sneezy --password=password
User sneezy cannot access owner snowwhite

# subscription-manager register --username=dopey --password=password
User dopey cannot access owner snowwhite

# subscription-manager register --username=louie --password=password
User louie cannot access owner donaldduck
Comment 3 John Sefler 2011-07-08 15:05:29 UTC 
I understand that the denied access for the users attempt to register in comment 2 is because they have READ_ONLY access to the owner.  What seems to be missing is a candlepin API call to determine the user's access role to the owners for which the user is a member.  Something like /users/<username>/owners/<owner>/roles might work.
Comment 4 Bryan Kearney 2011-08-02 18:22:58 UTC 
fixed in master of subsription manager at a26379e73a383101162c0b8374d0b3d4aaad79a3
Comment 6 John Sefler 2011-08-03 16:12:58 UTC 
Created attachment 516538 [details]
User testuser3 is not able to register with any orgs.

Verifying Version...
[root@jsefler-onprem-62server ~]# rpm -q subscription-manager
subscription-manager-0.96.4-1.git.80.a26379e.el6.x86_64

[root@jsefler-onprem-62server ~]# subscription-manager register --username=testuser3 --password=password
testuser3 cannot register to any organizations.


Verified both CLI and GUI attempt to register using READ_ONLY credentials.

PS. Why is the error message different coming from the CLI vs. GUI?
Comment 7 errata-xmlrpc 2011-12-06 17:21:49 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

http://rhn.redhat.com/errata/RHBA-2011-1695.html
Note You need to log in before you can comment on or make changes to this bug.