Affects: Documentation (Ref Guide, User Guide, etc.) Help Desk Ticket Reference: https://c.na7.visual.force.com/apex/Case_View?id=500A0000007BhZE&sfdc.override=1 securitylevel_name: Public Drools/Guvnor supports any UTF-8 character as part of rule name, but when using WebDAV access, the multibyte characters in the URL are decoded as ISO-8859-1 by default. It will end up with 404. You can work around it by adding URIEncoding attribute in Connector settings in server.xml. {noformat} <Connector protocol="HTTP/1.1" port="8080" address="${jboss.bind.address}" connectionTimeout="20000" redirectPort="8443" URIEncoding="UTF-8" /> {noformat} Here is a knowledgebase article for this issue. https://access.redhat.com/kb/docs/DOC-57339 Our consultant requested to have this info in BRMS docs as well.
Link: Added: This issue relates to BRMS-602
Linked BRMS-602 which requests to have URIEncoding out-of-the-box
Needs an update to JBDS.
Note this BZ is associated with 2 SF cases. Still, GSS prioritizes 'low'.
(In reply to comment #4) > Note this BZ is associated with 2 SF cases. Still, GSS prioritizes 'low'. Last comment is in error. Actually, there are 2 BZs associated with a single SF case. The case does not have a customer that is stuck, a workaround is documented, so 'low'. The other BZ is 724764.
The work around has been added to the User Guide and will be live on the internal doc stage shortly. The content is in the form of a note that advises customers Red Hat does not recommend using special characters in rule names, and then goes on to provide the steps to enable unicode support. http://documentation-stage.bne.redhat.com/docs/en-US/JBoss_Enterprise_BRMS_Platform/5/html-single/BRMS_User_Guide/index.html#sect-guvnor_connection_wizard
Update. I have removed the above content. The changes are now located in the webDAV section of the Integration chapter: http://documentation-stage.bne.redhat.com/docs/en-US/JBoss_Enterprise_BRMS_Platform/5/html/BRMS_User_Guide/ch08.html#WebDav_Unicode Lee
Thanks, VERIFIED.