Red Hat Bugzilla – Bug 727494
[RFE] warn if user wants to re-report the same problem
Last modified: 2013-03-01 00:10:38 EST
Description of problem: I have seen one customer has reported single crash thrice. Case 00513042, 00513043, 00513494. All of them are from same client, same timestamp and same backtrace. Is ABRT supposed to allow report same issue more than once? IS this expected behaviour? Version-Release number of selected component (if applicable): abrt-1.1.16 How reproducible: alway Steps to Reproduce: 1. Open abrt-gui 2. Select first crash 3. Report it via 'RHTSupport' 4. Select first crash again 5. Again report via 'RHTSupport'. Actual results: ABRT allows to report same crash again. Expected results: There should be some mechanism to map crash and support case number. So that client refers particular crash with associated support case number and client is not allowed to create new case for same crash. Additional info:
Yes, ABRT allows to report the same crash many times, I think we should implement dupe checking similar to bugzilla, so customers can find duplicates at least in their tickets.
I agree with what Jiri said -- we should be de-duplicating that behind the scenes, although maybe we can make that more visible to the customer. Did the customer report the crash each time from the same system?
yes, and for abrt we should have the the message "You've already reported the issue/bug. Do you want to report it once more?"
if report submits the problem report and we can return an arbitrary response, we could include this. Eg, suggested KBase: article-123, also, you've already reported this problem in case-234, do you want to add this data to this case? We can look that up server-side, although we'll need to scope out the work if we want to go down that path...
Fixed in git: commit 7d86e14ae0d5899eac823f22f111253c6b829a5e Author: Denys Vlasenko <dvlasenk@redhat.com> Date: Tue Nov 1 17:41:39 2011 +0100 reporter-bugzilla/rhts: add code to prevent duplicate reporting. Closes rhbz#727494 Option -f override this check. For now, I added the option to default config files - meaning that the behavior don't change.
Improvement: commit aded0a7f67d3ccd87f5dfc2cf9c0aa165af4af89 Author: Denys Vlasenko <dvlasenk@redhat.com> Date: Thu Nov 3 18:19:29 2011 +0100 reporter-{bugzilla,rhtsupport}: if already reported, don't abort, but ask.
Since the problem described in this bug report should be resolved in a recent advisory, it has been closed with a resolution of ERRATA. For information on the advisory, and where to find the updated files, follow the link below. If the solution does not work for you, open a new bug report. http://rhn.redhat.com/errata/RHSA-2012-0841.html