Red Hat Bugzilla – Bug 73263
failure to detect CD drive
Last modified: 2007-04-18 12:46:16 EDT
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Description of problem:
Another failed installation - failure to detect CD
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1.Attempt an install
Actual Results: Attempting to boot from the CD it tries to boot from the harddrive. I made an image with dd. The floppy got read and the install looked for the CD but could not find it. This is a generic laptop (Tuxtop) by www.qlitech.com. 256 megs memory, 18 gig hdd. Toshiba hdd and Toshiba DVD-CD. The install program identifies the reader correctly as the right model but then it can't find it. Consequently, Anaconda does not even get started. I've never had an install problem with this laptop before but both the RH beta and the current Mandrake beta both appear to have the same problem -- perhaps isolinux?
If you boot from a boot floppy, can you install from the CD? If so, it's
probably a bios bug
No, the install program cannot see the CD even though it identifies it
correctly in the load process. After the floppy portion is complete it pops
up a dialog "Installation Method" where I choose "Local CDROM". Next I get an
error message dialog that says, "The Red Hat Linux CD was not found in any of
your CDROM drives. Please insert the RH Linux CD and press OK to retry". And
that is as far as we go (if I choose "back" we get into a loop of choose CDROM
install and no disk in CDROM). This is the same disk on which I have run
mediacheck and it passed. This is the same disk that boots in two other
machines here at home.
I have contacted the reseller to find out how to get the latest bios but since
no other installations have ever had a problem on this machine I doubt it is a
And.........what pray tell are you doing working? Do you not know this is a
LEGAL holiday? That means you MUST take the day off! :)
It would seem your drive cannot read the media.
You are right, my drive cannot read the media. But the fact is, this is the
only media it cannot read! It is not a drive problem. Additionally, the media
is fine -- checked ok and works on other machines. Again, I emphasise, there
is nothing wrong with either the media or my drive -- it is the install program
not responding to its own correct identification of the DVD-CDROM.
You can contact Red Hat Customer Support to get a replacement set of media.