Description of problem: Trying to run 'subscription-manager list --available' (as well as other similar commands fails against katello. modifying the prefix and port as appropriate in rhsm.conf to point to underlying candlepin allows us to get proper results. Version-Release number of selected component (if applicable): How reproducible: Steps to Reproduce: 1. install subscription-manager. Assure prefix and port are set to /katello/api and 443 accordingly 2. 'subscription-manager list --available'; note error 3. Modify prefix to point to underlying candlepin prefix and port (usually /candlepin and 8443) 4. rerun the command. Actual results: * Works fine when pointing to candlepin itself, but when trying to point to katello, an error is thrown: [root@katello-test-rhel6-1 ~]# subscription-manager list --available Network error. Please check the connection details, or see /var/log/rhsm/rhsm.log for more information. (see logs in "Additional info" below) Expected results: Command should work. Additional info: 2011-09-21 12:20:56,792 [INFO] @connection.py:350 - Using certificate authentication: key = /etc/pki/consumer/key.pem, cert = /etc/pki/consumer/cert.pem, ca = /etc/rhsm/ca/, insecure = True 2011-09-21 12:20:56,793 [DEBUG] @connection.py:209 - Making request: GET /katello/api/ 2011-09-21 12:20:56,890 [DEBUG] @connection.py:218 - Response status: 401 2011-09-21 12:20:56,891 [ERROR] @connection.py:230 - No JSON object could be decoded Traceback (most recent call last): File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 228, in validateResponse parsed = json.loads(response['content']) File "/usr/lib64/python2.6/site-packages/simplejson/__init__.py", line 307, in loads return _default_decoder.decode(s) File "/usr/lib64/python2.6/site-packages/simplejson/decoder.py", line 335, in decode obj, end = self.raw_decode(s, idx=_w(s, 0).end()) File "/usr/lib64/python2.6/site-packages/simplejson/decoder.py", line 353, in raw_decode raise ValueError("No JSON object could be decoded") ValueError: No JSON object could be decoded 2011-09-21 12:20:56,892 [ERROR] @connection.py:231 - Response: {'content': ' ', 'status': 401} 2011-09-21 12:20:56,893 [WARNING] @connection.py:383 - Error fetching supported resources, this UEPConnection is likely not usable: 2011-09-21 12:20:56,893 [ERROR] @connection.py:385 - Traceback (most recent call last): File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 376, in _load_supported_resources resources_list = self.conn.request_get("/") File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 252, in request_get return self._request("GET", method) File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 219, in _request self.validateResponse(result) File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 236, in validateResponse raise NetworkException(response['status']) NetworkException 2011-09-21 12:20:56,894 [INFO] @connection.py:362 - Connection Established: host: katello-test-f15-1.usersys.redhat.com, port: 443, handler: /katello/api 2011-09-21 12:20:56,896 [INFO] @cache.py:154 - Checking current system info against cache: /var/lib/rhsm/facts/facts.json 2011-09-21 12:20:57,012 [DEBUG] @cert_sorter.py:89 - Sorting product and entitlement cert status for: 2011-09-21 16:20:57.012075+00:00 2011-09-21 12:20:57,013 [DEBUG] @cert_sorter.py:174 - Installed product IDs: [] 2011-09-21 12:20:57,013 [DEBUG] @cert_sorter.py:93 - valid entitled products: [] 2011-09-21 12:20:57,013 [DEBUG] @cert_sorter.py:94 - expired entitled products: [] 2011-09-21 12:20:57,014 [DEBUG] @cert_sorter.py:95 - partially entitled products: [] 2011-09-21 12:20:57,014 [DEBUG] @cert_sorter.py:96 - unentitled products: [] 2011-09-21 12:20:57,014 [DEBUG] @cert_sorter.py:97 - future products: [] 2011-09-21 12:20:57,015 [INFO] @cache.py:169 - No changes. 2011-09-21 12:20:57,015 [INFO] @cache.py:209 - Server does not support packages, skipping profile upload. 2011-09-21 12:20:57,017 [DEBUG] @connection.py:209 - Making request: GET /katello/api/consumers/41ac1671-fb6e-42b8-bb3c-4dc8cc440e7b/owner 2011-09-21 12:20:57,061 [DEBUG] @connection.py:218 - Response status: 401 2011-09-21 12:20:57,062 [ERROR] @connection.py:230 - No JSON object could be decoded Traceback (most recent call last): File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 228, in validateResponse parsed = json.loads(response['content']) File "/usr/lib64/python2.6/site-packages/simplejson/__init__.py", line 307, in loads return _default_decoder.decode(s) File "/usr/lib64/python2.6/site-packages/simplejson/decoder.py", line 335, in decode obj, end = self.raw_decode(s, idx=_w(s, 0).end()) File "/usr/lib64/python2.6/site-packages/simplejson/decoder.py", line 353, in raw_decode raise ValueError("No JSON object could be decoded") ValueError: No JSON object could be decoded 2011-09-21 12:20:57,063 [ERROR] @connection.py:231 - Response: {'content': ' ', 'status': 401} 2011-09-21 12:20:57,063 [ERROR] @managercli.py:64 - exception caught in subscription-manager 2011-09-21 12:20:57,063 [ERROR] @managercli.py:65 - Traceback (most recent call last): File "/usr/sbin/subscription-manager", line 78, in <module> sys.exit(abs(main() or 0)) File "/usr/sbin/subscription-manager", line 69, in main return managercli.CLI().main() File "/usr/share/rhsm/subscription_manager/managercli.py", line 1357, in main cmd.main() File "/usr/share/rhsm/subscription_manager/managercli.py", line 228, in main self._do_command() File "/usr/share/rhsm/subscription_manager/managercli.py", line 1222, in _do_command self.facts, self.options.all, on_date) File "/usr/share/rhsm/subscription_manager/managerlib.py", line 370, in getAvailableEntitlements dlist = list_pools(cpserver, consumer_uuid, facts, get_all, active_on) File "/usr/share/rhsm/subscription_manager/managerlib.py", line 348, in list_pools owner = uep.getOwner(consumer_uuid) File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 475, in getOwner return self.conn.request_get(method) File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 252, in request_get return self._request("GET", method) File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 219, in _request self.validateResponse(result) File "/usr/lib/python2.6/site-packages/rhsm/connection.py", line 236, in validateResponse raise NetworkException(response['status']) NetworkException
Closing. System did not have the appropriate changes to katello.conf... adding those fixed the issue.