Red Hat Bugzilla – Bug 770209
Libreoffice: can't change paper tray setting while printing
Last modified: 2013-02-27 06:52:39 EST
Description of problem:
I have a HP Color LaserJet cm2320fxi printer which has 3 input trays.
When I want to print something, I may want to change the tray as each tray holds a different kind of paper.
However, whatever tray I select in the printer settings, after closing the settings dialog, the selected always resets to whatever it was before opening the settings dialog. And it will print to that tray only.
This happens at least in these libreoffice components: Writer, Draw, Calc. I haven't tested Impress or Base, but I guess the print system is common to all.
Version-Release number of selected component (if applicable):
Steps to Reproduce:
1. You need a multi-tray printer to test this
2. Open a libreoffice document
3. Select File->Print
4. Select a printer and then "Properties" ("Eigenschappen" in Dutch)
=> Note the currently selected tray (for example "Tray 2")
5. Select a different paper tray, say "Tray 3"
6. Click Ok and then open the "Properties" again
7. Reselect "Tray 3", click Ok an print.
After step 6: Note the currently selected tray is "Tray 2" again instead of the explicitly selected "Tray 3" from step 5.
After step 7: The document will be printed from tray 2 even though tray 3 was selected.
The tray selection is honoured.
I only have this with LibreOffice. All other programs honour the tray selection just fine. I can confirm with at least Okular, Gimp, GnuCash, Scribus, Firefox, Kmail,... This is a mixture of KDE and Gnome apps.
Moreover, libreoffice seems to stick to whatever tray was the system default at the time libreoffice is started. Let me clarify:
Suppose I just printed a pdf file via Okular to tray 3 and then start libreoffice, libreoffice will print to tray 3 no matter what I try. If I print a document from scribus to tray 2, after that, libreoffice will print to tray 2 regardless of what I try to set.
I searched for similar reports on the web, and found some though they are not exactly the same:
- https://bugs.launchpad.net/ubuntu/+source/cups/+bug/790184 (colour/greyscale selection ignored)
(other applications work fine)
Note that I set the importance to high, because this seriously reduces the usefulness of libreoffice in a real office environment. The printer is installed via the network on another floor. I can't expect all users to run up and down the stairs to change paper in the tray that happens to be active currently.
And right after I submitted this bug I found that there is an update available for libreoffice on Fedora 16.
Current version is libreoffice-base-126.96.36.199-6.fc16.i686.
I can still confirm the problem with this version.
Thanks for the upstream bug tracker link. I can confirm that using "File->Printer Settings..." it is indeed possible to change the paper tray selection. It's only in the print dialog that it doesn't work.
I'm glad there is a workaround.
caolanm->dtardon: can you have a look at this. I know you hate printers :-), who doesn't, but at least in theory you've got access to more than me to play around with rather than setting up fake printers etc.
Still happens in libreoffice-base-188.8.131.52-5.fc16.i686.
should be okay in >=libreoffice-184.108.40.206-9.fc16
(In reply to comment #6)
> should be okay in >=libreoffice-220.127.116.11-9.fc16
I can still reproduce this problem in libreoffice-18.104.22.168-12.fc16
Using print settings, I can change the paper tray selection successfully, but if I change the paper tray selection via Print... it doesn't work.
I have this problem with 3.4.5 and 3.5. Also with Openoffice 3.3. I'm also unable to change paper tray using Print settings :(
Libre Office 3.6 fixes problem partially. Namely, now I can set paper tray from Format > Page, but not from print dialog or File > Printer Settings.
(In reply to comment #9)
> Libre Office 3.6 fixes problem partially. Namely, now I can set paper tray
> from Format > Page, but not from print dialog or File > Printer Settings.
I don't know why I said this, because it is not correct. Officially, for me there is no solution even with 22.214.171.124.
This message is a reminder that Fedora 16 is nearing its end of life.
Approximately 4 (four) weeks from now Fedora will stop maintaining
and issuing updates for Fedora 16. It is Fedora's policy to close all
bug reports from releases that are no longer maintained. At that time
this bug will be closed as WONTFIX if it remains open with a Fedora
'version' of '16'.
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The process we are following is described here:
Fedora 16 changed to end-of-life (EOL) status on 2013-02-12. Fedora 16 is
no longer maintained, which means that it will not receive any further
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Thank you for reporting this bug and we are sorry it could not be fixed.
Just as a closing note: I have now upgraded to Fedora 18, which ships LibreOffice 126.96.36.199.
It seems like I can now change the paper tray settings correctly from the print dialog.