Bug 807 - duplicates and e-mails
Summary: duplicates and e-mails
Status: CLOSED CURRENTRELEASE
Alias: None
Product: Bugzilla
Classification: Community
Component: Bugzilla General   
(Show other bugs)
Version: 2.1rC
Hardware: All
OS: Linux
medium
medium vote
Target Milestone: ---
Assignee: David Lawrence
QA Contact:
URL:
Whiteboard:
Keywords:
Depends On:
Blocks:
TreeView+ depends on / blocked
 
Reported: 1999-01-13 00:12 UTC by Aleksey Nogin
Modified: 2008-05-01 15:37 UTC (History)
0 users

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Story Points: ---
Clone Of:
Environment:
Last Closed: 1999-01-19 13:34:02 UTC
Type: ---
Regression: ---
Mount Type: ---
Documentation: ---
CRM:
Verified Versions:
Category: ---
oVirt Team: ---
RHEL 7.3 requirements from Atomic Host:
Cloudforms Team: ---


Attachments (Terms of Use)

Description Aleksey Nogin 1999-01-13 00:12:38 UTC
When a bug is marked as a duplicate, the Description field
is copied, but the e-mails are not, which is kind of
confusing.

Also, when there are several comments in the Description
field and couple of e-mails, I have to go back and forth if
I want to read everything in order it was posted (and, even
worse, the order is not clear until I look at all the e-mail
headers).

I would like to suggest a change that would solve both
problems: when a new e-mail arrives, the Bugzilla should
create a new entry in the Description field containing the
usual comment header:

------- Additional Comments From <e-mail sender> <e-mail
arrival date> -------

and a _link_ to e-mail (not to the e-mail directory, but to
the e-mail itself).

Comment 1 Need Real Name 1999-01-18 14:13:59 UTC
OK, some new code is in to update the ticket and send out a message
when email comes in on an open bug.  A link to the bug cannot be made
inside the description field, because it can only be plain text (think
C headers pasted as an example and it will become clear why).

The duplicate issue is fixed in CVS, and will be put into production
shortly.

Comment 2 Aleksey Nogin 1999-01-19 08:12:59 UTC
There is another issue with duplicates that was recently raised by
sczjd@yahoo.com in bug report #848 - when report #x is marked as a
duplicate of #y, the reporter of #x and all the people in the CC list
of #x should be added to the CC list of #y.

Comment 3 Need Real Name 1999-01-19 13:34:59 UTC
Right, the duplicate code was also updated to copy the owner and cc
list from the bug closed as a duplicate (#x) to the bug that is still
open (#y).


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