RHEL Engineering is moving the tracking of its product development work on RHEL 6 through RHEL 9 to Red Hat Jira (issues.redhat.com). If you're a Red Hat customer, please continue to file support cases via the Red Hat customer portal. If you're not, please head to the "RHEL project" in Red Hat Jira and file new tickets here. Individual Bugzilla bugs in the statuses "NEW", "ASSIGNED", and "POST" are being migrated throughout September 2023. Bugs of Red Hat partners with an assigned Engineering Partner Manager (EPM) are migrated in late September as per pre-agreed dates. Bugs against components "kernel", "kernel-rt", and "kpatch" are only migrated if still in "NEW" or "ASSIGNED". If you cannot log in to RH Jira, please consult article #7032570. That failing, please send an e-mail to the RH Jira admins at rh-issues@redhat.com to troubleshoot your issue as a user management inquiry. The email creates a ServiceNow ticket with Red Hat. Individual Bugzilla bugs that are migrated will be moved to status "CLOSED", resolution "MIGRATED", and set with "MigratedToJIRA" in "Keywords". The link to the successor Jira issue will be found under "Links", have a little "two-footprint" icon next to it, and direct you to the "RHEL project" in Red Hat Jira (issue links are of type "https://issues.redhat.com/browse/RHEL-XXXX", where "X" is a digit). This same link will be available in a blue banner at the top of the page informing you that that bug has been migrated.
Bug 815479 - /owners/<INVALID-ORG>/servicelevels response has changed
Summary: /owners/<INVALID-ORG>/servicelevels response has changed
Keywords:
Status: CLOSED ERRATA
Alias: None
Product: Red Hat Enterprise Linux 6
Classification: Red Hat
Component: subscription-manager
Version: 6.3
Hardware: Unspecified
OS: Unspecified
unspecified
unspecified
Target Milestone: rc
: 6.3
Assignee: William Poteat
QA Contact: Entitlement Bugs
URL:
Whiteboard:
Depends On:
Blocks: 738066
TreeView+ depends on / blocked
 
Reported: 2012-04-23 16:55 UTC by John Sefler
Modified: 2012-06-20 12:56 UTC (History)
3 users (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Environment:
Last Closed: 2012-06-20 12:56:46 UTC
Target Upstream Version:
Embargoed:

Attachments (Terms of Use)


Links
System ID Private Priority Status Summary Last Updated
Red Hat Product Errata RHBA-2012:0804 0 normal SHIPPED_LIVE subscription-manager bug fix and enhancement update 2012-06-19 19:51:31 UTC

Description John Sefler 2012-04-23 16:55:57 UTC 
Description of problem:
I have an automated test that attempts to get servicelevels with credentials to an unknown org.  The response seems to have changed.


THE ORIGINAL stderr RESPONSE FROM subscription-manager WAS:
[root@jsefler-r63-server ~]# subscription-manager service-level --list --username=testuser1 --password=password --org=adminX
Organization with id adminX could not be found




NOW THE RESPONSE FROM AN ON-PREMISE MASTER CANDLEPIN IS:

[root@jsefler-r63-server ~]# subscription-manager service-level --list --username=testuser1 --password=password --org=adminX
ERROR: The service-level command is not supported by the server.

2012-04-23 12:36:10,409 [DEBUG]  @connection.py:329 - Making request: GET /candlepin/owners/adminX/servicelevels
2012-04-23 12:36:10,497 [DEBUG]  @connection.py:343 - Response status: 404




AND THE RESPONSE FROM THE STAGE ENVIRONMENT IS:
[root@jsefler-r63-workstation ~]# subscription-manager service-level --list --username stage_test_12 --password redhat --org 6532865X
Access Forbidden

2012-04-23 12:42:13,450 [DEBUG]  @connection.py:329 - Making request: GET /subscription/owners/6532865X/servicelevels
2012-04-23 12:42:14,248 [DEBUG]  @connection.py:343 - Response status: 403
2012-04-23 12:42:14,252 [ERROR]  @managercli.py:608 - Access Forbidden
Traceback (most recent call last):
  File "/usr/share/rhsm/subscription_manager/managercli.py", line 605, in _do_command
    self.list_service_levels()
  File "/usr/share/rhsm/subscription_manager/managercli.py", line 648, in list_service_levels
    raise e
RestlibException: Access Forbidden
2012-04-23 12:42:14,255 [ERROR]  @managercli.py:609 - Error: Unable to retrieve service levels: Access Forbidden





Version-Release number of selected component (if applicable):
STAGE: candlepin-jboss: 0.5.26.3-1.el6_2
ON-PREMISE "version":"0.5.27"
[root@jsefler-f14-candlepin candlepin]# git show-ref | grep master
9d003d54eed5c25dbd45d6fdd99f0180503b1b4a refs/heads/master
9d003d54eed5c25dbd45d6fdd99f0180503b1b4a refs/remotes/origin/master


The original behavior is the friendliest.  What should it be now?
Comment 1 William Poteat 2012-05-01 12:29:27 UTC 
subscription manager commit 701b271be0c115838d75583f930d592bfaca61a0
Comment 2 John Sefler 2012-05-03 19:55:06 UTC 
Attempting to Verify Version....
[root@jsefler-63server ~]# rpm -q subscription-manager
subscription-manager-0.99.16-1.git.0.d83a355.el6_2.x86_64


[root@jsefler-63server ~]# subscription-manager service-level --list --username testuser1 --password password --org admin
+-------------------------------------------+
               Available Service Levels
+-------------------------------------------+
Standard
None
Premium
[root@jsefler-63server ~]# subscription-manager service-level --list --username testuser1 --password password --org adminX
ERROR: The service-level command is not supported by the server.


[root@jsefler-63server ~]# tail /var/log/rhsm/rhsm.log
2012-05-03 15:36:29,417 [DEBUG]  @connection.py:329 - Making request: GET /candlepin/owners/adminX/servicelevels
2012-05-03 15:36:29,463 [DEBUG]  @connection.py:343 - Response status: 404


^^^ WITH COMMENT 1 APPLIED, I STILL GET THE SAME RESPONSE AS IN COMMENT 0.
Moving Back to NEW/FailedQA
Comment 4 Michael Stead 2012-05-08 14:37:35 UTC 
Looks like this may not have been tested against the latest code. Moving back to modified.
Comment 7 Shwetha Kallesh 2012-05-09 09:50:30 UTC 
Marking verified!

[root@skallesh product]# subscription-manager service-level --list --org adminX
Organization with id adminX could not be found.


RPM:

[root@skallesh product]# rpm -qa| grep subscription-manager
subscription-manager-debuginfo-0.99.16-1.el6.x86_64
subscription-manager-firstboot-0.99.17-1.git.0.ba3d75c.el6.x86_64
subscription-manager-0.99.17-1.git.0.ba3d75c.el6.x86_64
subscription-manager-migration-0.99.17-1.git.0.ba3d75c.el6.x86_64
subscription-manager-gnome-0.99.17-1.git.0.ba3d75c.el6.x86_64
subscription-manager-migration-data-1.12.1.8-1.git.0.c91a246.el6.noarch
Comment 9 errata-xmlrpc 2012-06-20 12:56:46 UTC 
Since the problem described in this bug report should be
resolved in a recent advisory, it has been closed with a
resolution of ERRATA.

For information on the advisory, and where to find the updated
files, follow the link below.

If the solution does not work for you, open a new bug report.

http://rhn.redhat.com/errata/RHBA-2012-0804.html
Note You need to log in before you can comment on or make changes to this bug.