When PackageKit tries to get the updates list, it fails systematically for me with the message "Could not get updates. Failed to process request." Under "More details", I get the message "Operation was cancelled". There is no other hint what might be going wrong, or how to fix it. When I ran yum update as advised on IRC, the update list displays fine and I can update manually. I would like to have a more helpful error message, or some idea of a log file where I could find the root cause, or a way to run this verbosely to find out what the real problem is. Thanks!
Additional information (potentially not related): in /var/log/messages, when I run pkcon refresh --verbose I see the warning: May 24 15:02:38 galway dbus-daemon[610]: (packagekitd:26605): PkPlugin-WARNING **: failed to clear /var/run/PackageKit/udev
I get the same error too, and when I do 'yum update' on the command line, I see that there are no packages to be upgraded.
Is there anything I can do to help diagnose this? Additional debugging, or running things on the command line or in gdb? Happy to help, because I get these several times a day, and it's really annoying (especially since I get 3 at a time, they're all modal to one another, and in GNOME-Shell there's no way to tell which one I need to get rid of first).
I get the same error too. However, update from command line works.
(In reply to comment #3) > Is there anything I can do to help diagnose this? Additional debugging, or > running things on the command line or in gdb? Happy to help, because I get > these several times a day, and it's really annoying (especially since I get > 3 at a time, they're all modal to one another, and in GNOME-Shell there's no > way to tell which one I need to get rid of first). What tool are you using to view the update list? gnome-packagekit? apper? something else? If it's the former, attaching the output of "gpk-update-viewer --verbose" would be super useful, thanks.
Since the original bug-reporter is busy, And this bug has been vexing me, I thought I will chime in. Here is the output you wanted: gpk-update-viewer --verbose 05:33:03 GnomePackageKit Verbose debugging enabled (on console 1)
I was having this problem too and I kept this bug bookmarked so I can track it. However, after rebooting my system (power failure), PackageKit is working fine again.
I confirm that after rebooting, PackageKit works fine. About this issue, I think the problem started when I quit the PackageKit (by clicking on Quit) while it was fetching repository information. After that, when I started it againm, it just showed a blank screen and that unhelpful message "Failed to process request." with "Operation was cancelled" under "More details".
comment#8 sounds like its related to: https://bugzilla.redhat.com/show_bug.cgi?id=804361
I have been getting the same message for a week or so now. I ran "gpk-update-viewer --verbose" as root and received this output: 11:07:53 GnomePackageKit Verbose debugging enabled (on console 1) 11:07:58 GnomePackageKit using native mode: 700x1200 11:07:58 GnomePackageKit wrap_width is impossibly small -200 11:07:58 GnomePackageKit wrap_width is impossibly small -200 11:07:58 GnomePackageKit wrap_width is impossibly small -200 11:07:58 GnomePackageKit wrap_width is impossibly small -200 11:07:58 GnomePackageKit only showing newest updates 11:07:58 GnomePackageKit status wait 11:07:58 GnomePackageKit wrap_width is impossibly small -200 11:07:58 GnomePackageKit status wait 11:07:58 GnomePackageKit status setup 11:08:00 GnomePackageKit status query 11:08:00 GnomePackageKit status finished 11:08:00 GnomePackageKit status setup 11:08:00 GnomePackageKit status info 11:08:04 GnomePackageKit wrap_width is impossibly small -200 11:08:08 GnomePackageKit status finished 11:08:08 GnomePackageKit network status is online 11:08:08 GnomePackageKit wrap_width is impossibly small -200 11:08:10 GnomePackageKit wrap_width is impossibly small -200 Does this help?
This message is a reminder that Fedora 17 is nearing its end of life. Approximately 4 (four) weeks from now Fedora will stop maintaining and issuing updates for Fedora 17. It is Fedora's policy to close all bug reports from releases that are no longer maintained. At that time this bug will be closed as WONTFIX if it remains open with a Fedora 'version' of '17'. Package Maintainer: If you wish for this bug to remain open because you plan to fix it in a currently maintained version, simply change the 'version' to a later Fedora version prior to Fedora 17's end of life. Bug Reporter: Thank you for reporting this issue and we are sorry that we may not be able to fix it before Fedora 17 is end of life. If you would still like to see this bug fixed and are able to reproduce it against a later version of Fedora, you are encouraged change the 'version' to a later Fedora version prior to Fedora 17's end of life. Although we aim to fix as many bugs as possible during every release's lifetime, sometimes those efforts are overtaken by events. Often a more recent Fedora release includes newer upstream software that fixes bugs or makes them obsolete.
Fedora 17 changed to end-of-life (EOL) status on 2013-07-30. Fedora 17 is no longer maintained, which means that it will not receive any further security or bug fix updates. As a result we are closing this bug. If you can reproduce this bug against a currently maintained version of Fedora please feel free to reopen this bug against that version. Thank you for reporting this bug and we are sorry it could not be fixed.