Bug 8293 - authentication fails
Summary: authentication fails
Alias: None
Product: Red Hat Linux
Classification: Retired
Component: up2date
Version: 6.1
Hardware: i386
OS: Linux
Target Milestone: ---
Assignee: Preston Brown
QA Contact:
Depends On:
TreeView+ depends on / blocked
Reported: 2000-01-08 15:53 UTC by raya
Modified: 2008-05-01 15:37 UTC (History)
1 user (show)

Fixed In Version:
Doc Type: Bug Fix
Doc Text:
Clone Of:
Last Closed: 2000-01-20 02:44:31 UTC

Attachments (Terms of Use)

Description raya 2000-01-08 15:53:11 UTC
I have been using up2date since Nov and has worked fine, I attempted
to use it last night and I now get the loging failure. I did notice
that it is attempting to login to dell2.redhat.com. My configuration is
as follows:

User ID: raya
Password: 439ae8205c78eb45

Server: priority.redhat.com
Program: /up2date/server.cgi
Override version Red Hat Linux 6.1
Package storage directory /var/spool/up2date

Exceptions blank

Other comments:
The last four update announcements by Red Hat were not in the
priority update directory though I was able to retrieve them from the
normal updates having to try several times during the day
to find a time when the the ftp server was not maxed out with users.
I purchased the RH 6.1 Deluxe with the priority updates feature
that would forgo the frustration of repeated attempts to login
to an overworked ftp site.  It did work for a while but alas the
last few weeks it has been of no value to me and now I'm not even
able to log into the server.

Comment 1 Kirk 2000-01-15 15:52:59 UTC
It should also be noted that when the priority auth. fails, the message says
that anyone can point to ftp.redhat.com and get the same service, on a first
come first serve basis.  Doing so produces nothing but errors.

Comment 2 raya 2000-01-15 16:00:59 UTC
I have since discovered that if I just keep clicking the connect button that
it will eventually connect.

Comment 3 Preston Brown 2000-01-18 20:34:59 UTC
point to ftp.redhat.com, where you do not need to authenticate to connect.

Comment 4 raya 2000-01-19 01:16:59 UTC
ftp.redhat.com is a site where any user can get the latest updates, which means
you may have to try for a while as the server is usually very busy.

I purchased the Deluxe version of 6.1 which is suppose to have 180 days of
priority downloads. Well 180 days have not gone by and I can't authenticate
on the server that I was told to use for the 'priority' server. This was working
a few weeks ago but now is failing. The only thing I can think of on my end that
has changed is I put on the latest PAM package. Has that broken the

Comment 5 Preston Brown 2000-01-19 18:46:59 UTC
make sure your username and password are included in the Update Agent
configuration.  Otherwise authentication at priority.redhat.com will fail.

Comment 6 Kirk 2000-01-19 19:26:59 UTC
I am not (and should not be) authorized, but I used ftp.redhat.com last night
and it worked fine.


Comment 7 raya 2000-01-20 01:07:59 UTC
OK, let's start over.
I have a valid userid and password. which was supplied to me by
Red Hat.
I put the userid and password in the up2date configuration.
That was in December. It worked fine, authenticated and downloaded
files into /var/spool/up2date.

When I opened this bug report, it had quit working.

When something that WAS working suddenly STOPS working and I have not changed
anything, then I expect a better answer than 'verify userid and passwd are
correct'. I had already checked that before opening this bug report.

Comment 8 Preston Brown 2000-01-20 02:44:59 UTC
in december, the system was *not* authenticating.  Authentication wasn't turned
on; we were still in a trial period.  Authentication was turned on in early

Authentication works here, and for other users, so one of two things is

1. you have mis-entered your username and/or password
2. there is some problem with your username and/or password, and they somehow
got out of the red hat support system.  In this case you will need to contact
Red Hat Support to get the issue resolved.

This is not a software problem, and I am sorry if you have been lead to believe
so.  Please try again this evening (as I said above, there _were_ some
authentication issues a week ago where legit accounts were being denied access)
and if you are still having trouble contact support.

Comment 9 raya 2000-01-20 03:04:59 UTC
I went back and read an email from Red Hat Priority FTP Service
Subject: CORRECTION: Access rules for priority.redhat.com

I changed my password accordingly and it appears to be working now!

I was mis-lead by the fact it WAS working. I didn't know the AUTHENTICATION
was disabled on the server.

Thanks for you patientce.

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