Red Hat Bugzilla – Bug 833892
FEAT: request to clarify minimum supported version
Last modified: 2016-02-16 01:34:42 EST
Description of problem:
Issue reported by Ryoichiro to customer service in ticket #59541514421:
I got an inquiry from Dell in the region asking about why Dell R610 is
not listed as certified for RHEL5.4. I told them that the certification
is good for one major version so if it is certified for RHEL5.3, it is
also supported for RHEL5.4 and so on. However, I do think it is somewhat
misleading to state 5.3 on hardware.redhat.com because that would
usually lead people to think it is only certified under 5.3 and not on 5.4.
Is there any reason why we cannot state "RHEL5.3 and later" instead of
Customer service noted:
Customer Service has previously come across a few inquiries that ask for clarification on certification for some minor release. The listed information does cause some confusion.
We can look @ ways to clarify this in the catalog UI beyond the kbase and FAQ which are both additional clicks and not immediately on the list itself.
Policy states clearly in "Certification Life-cycle" section:
A Red Hat hardware certification is valid for the posted release and any subsequent minor updates.
If partners or customers are confused by RHEL5.3, it make sense to display it as 5.3 and later.
5.3- 5.x may better ?